IT Support
Status:
Regular, Full time
Location:
Coquitlam, British Columbia
Job Description
KEY ACCOUNTABILITIES:

(Estimated 40 %) Helpdesk, equipment, system, and incident support: Provide support to users as part of IT team to resolve issues and procure/maintain new devices in line with company policies.

(Estimated 30%) System operations: Perform regular system operations and monitoring in line with established procedures.

(Estimated 30%) Project support: Participate to projects as required by IT management.

Duties:
Ensure all job functions are performed in accordance with the Guillevin Standard Practice Instruction (SPI) Manual:

In particular, respect all company IT security policies.
Behave in an ethical and professional manner reflecting the values of the Company.

System operations:

Review regular system logs and health (daily/monthly or other frequency) to identify any issue that needs to be remedied or reported to expert system support.
Perform required regular system operations (daily/monthly or other frequency) as part of the IT team, coordinating schedule with other team members.
On call support as defined by team schedule.
Relay security alerts to security team according to defined escalation procedures.

Helpdesk support:

Answer IT helpdesk calls as part of the IT helpdesk team and perform level 1 and level 2 support.
Hardware and software installation for users.
Demonstrate excellent customer service while respecting company policies.

Asset/configuration tracking:

Update asset/configuration information when changes occur (new equipment, equipment transfer and disposal).
Regularly review asset/configuration information for accuracy.
Track equipment purchases and deliveries.

IT Incident Management and support:

Record system unavailability in line with departmental/company policies
Participate to incident investigation/resolution/follow-up actions as defined by management.

Account management:

Account creation/review/deletion on company systems as defined by MIS management.
Participate in account reviews on different systems.

Project & operational support:

Participate in planning and coordination activities for IT projects.
Support key company activities as indicated by management. This includes IT support for physical and cyclical inventories, office moves, strategic initiatives, etc.

Stay current in your profession and enroll in continuing education focused on IT technologies used in the company.
Performs any other duties as required by management.
EXPERIENCE, TRAINING AND KNOWLEDGE REQUIRED:

Dynamic, has a sense of urgency and priorities.
Minimum 1-year relevant experience in a user IT support role .
Recognized college or university degree in information technology or related field

Good experience in:

Installation of computers and printers
Debugging application and connectivity issues
Ability to take ongoing training courses to stay current with company systems and the latest technologies.

Assets:

Using and debugging Windows 10, Office 365 (Outlook, Word, Excel, PowerPoint) - Teams and OneDrive.
Experience with systems in the distribution field, including ERP applications.
Lenovo computers.
Experience with Microsoft 365, Azure

What’s in it for you
Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. National Cable Specialists (NCS) has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.
What we offer:

A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:

Health, dental, paramedical & vision care, and prescription medication

Short- and long-term disability benefits because you never know what the future holds

Supplemental Health Insurance

Life insurance

Employee Assistance Program (EAP) with Telemedicine

Travel Insurance

Reimbursement of training expenses to acquire new skills and advance your career within the organization
RRSP with generous employer contribution
Possibility of contributing to a TFSA with a favorable group rate
Post-graduate scholarship program for children of our employees
Employee discounts on purchases
Free parking
Electric vehicle charging stations in many of our locations

National Cable Specialists (NCS) ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.
We thank all applicants for their interest, however, only those under consideration will be contacted.
The masculine gender is used solely to simplify the text.

Job Types: Full-time, Permanent

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Profit sharing
RRSP match
Tuition reimbursement
Vision care

Schedule:

Monday to Friday

Ability to commute/relocate:

Coquitlam, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

We will be moving to West Abbotsford (near airport), can you make this commute? Yes or No
Why do you want to work for us?

Education:

AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

Help desk: 2 years (required)
Equipment Set Up: 1 year (required)
Systems Operations: 3 years (preferred)
Project management: 1 year (preferred)

National Cable Specialists

New Jobs

IT Support