MICROSYS INC is an IT Managed Service Provider, supporting small to medium companies in Ontario providing IT and Network support, Business Solutions, Custom desktop/web application development, Project Management, and Sage 300 ERP consulting services since 1999 for Hospitality, Financial, Distribution, Manufacturing, Service, Non-profit and various other industries. We work in a fast-paced highly collaborative friendly environment and a successful candidate will take pride in working with a great team.

Key Responsibilities and Technical Skill-sets:

Remote and on-site technical support/troubleshoot for Mac, PCs, Servers, Network, and IT Infrastructure environment using Connect Wise Manage ticketing and Automate RMM (Remote Monitoring and Management) systems with our SOC and NOC team.

Maintain network and server hardware and Microsoft windows software platforms (Active Directory, email, firewalls - patch management, OS upgrades and firmware updates).

Configure, deploy, support and maintain Windows Servers, PCs, Routers (FortiGate, Cisco ASA, Cisco Meraki and SonicWall), ESXi, and VM (MS Hyper-V).

Willing to work on-call at any time after office hours, holidays and weekends with incentives should there be any emergency critical systems issues at customer sites.

Follow-up calls and emails with customers related to support issues. Must have a car and a valid driver license to drive to and from customer sites.

Strong communication both verbal and written skills to interact with customers in a professional and thoughtful manner by phone, email or in-person.

Team player, willing to work at any time on critical support or system down situation without any hesitation.

Essential Criteria:

4+ years work experience in IT Support

Worked with a RMM software preferably Datto RMM, and ConnectWise Automate

Worked with a support ticketing system preferably Autotask, and ConnectWise Manage

Worked with routers and managed switches preferably Cisco ASA, Meraki, Aruba, Ubiquiti, and/or SonicWall devices

Excellent communication and interpersonal skills

Independent problem solver with a keen eye for detail

Commit to work for Microsys for a minimum of two years

Eligible to work in Canada (citizen or permanent resident)

Desirable Criteria:

Knowledge of managing Microsoft Office 365, Azure products

Worked in SOC (Security Operations Center) and NOC (Network Operations Center) environment

Experience in working with Mac, and iOS products

Worked with Cyber Security products and systems

Job Type: Full-time

Benefits:

Casual dress
Commuter benefits
On-site parking
Paid time off

Schedule:

Monday to Friday
Weekends as needed

Supplemental pay types:

Bonus pay

Application question(s):

Canadian residents or citizens work in-person in greater Toronto area

Education:

Bachelor's Degree (required)

Experience:

IT support: 4 years (required)

Language:

English (required)

Licence/Certification:

Driving Licence (required)
Microsoft Certifications (required)

Willingness to travel:

50% (required)

Work Location: In person

Expected start date: 2024-07-02

MICROSYS INC

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IT Support Specialist