About Us

MCIS Language Solutions is a not-for-profit that has evolved into a social enterprise and has been relentlessly pursuing its goal to remove language barriers for over 30 years. With over 60 full time staff and engaging a roster of over 6,000 language professionals, MCIS provides a full suite of language solutions: from language interpretation, translation and transcription to localization, training, and training development for government, legal, police services and healthcare organizations in more than 300 languages.

VISION | To connect people globally through languages.

MISSION | To advocate for language rights and equitable access to critical information and services through language solutions and human connections.

VALUES | Making a Difference, Compassion and Collaboration, Integrity and Innovation, Social Justice.

Social Purpose

Every year MCIS invests some of its net income into initiatives that support free services for vulnerable populations, training subsidies for aspiring interpreters and translators, and language advocacy initiatives such as the Our Language Rights Canada Conference on Canadian Language Advocacy Day.

Our Social Purpose Statement is that we exist to uphold the human right to be informed, heard, and understood. Language rights protect the rights of individuals and groups to choose which language(s) they use in private as well as in public interactions, such as legal, health, educational or political access to information and services.

Learn more here: MCIS Social Purpose Journey

Duties And Responsibilities

Reporting directly to the IT Manager, this role is responsible for to managing and maintaining MCIS' IT systems. The role supports a diverse range of infrastructure, including on-premises and cloud environments, ensuring secure, efficient, and reliable operations.

The IT Infrastructure Specialist’s key roles and responsibilities are as follows:

Network Infrastructure Management

Manage and maintain network infrastructure, including routers, VPN servers, firewalls, and switches.
Ensure network security and reliability through ongoing monitoring and optimization.
Provide technical support for network devices (printers, scanners, etc.).
Troubleshoot and resolve network connectivity and performance issues.

Server and Virtualization Management

Configure and administer Windows Servers (2008+), Dell server hardware, and virtualization platforms (VMware ESXi, Microsoft Hyper-V).
Manage server hardware upgrades, warranty claims, and maintenance.
Implement and manage on-premises and cloud-based virtualization solutions.
Manage user accounts and permissions in Active Directory and Microsoft Entra ID.
Administer hybrid environments integrating on-premises and cloud identity.
Manage Microsoft 365 services (Exchange Online, SharePoint, OneDrive).
Create and manage virtual resources in Microsoft Azure (VMs, networks, storage).
Ensure high availability, performance, and security across all server environments.

Backup System Administration

Administer enterprise backup solutions (e.g., Veritas Backup Exec).
Manage backup schedules, execute backups, and monitor for success.
Perform data recovery operations as needed.
Document and maintain backup processes and policies.
Optimize backup strategies for efficiency and reliability.

Endpoint and Network Security Management

Manage endpoint security platforms (e.g., Bitdefender Gravity Zone).
Enforce security policies and handle malware incidents.
Administer security licenses and generate reports.
Conduct vulnerability scans and implement patches.
Configure, manage, and monitor firewalls.
Implement Data Loss Prevention (DLP) strategies.
Develop and coordinate cybersecurity awareness training.
Contribute to disaster recovery and business continuity planning.

Email Security and Deliverability

Manage email security, including SPF, DKIM, and DMARC.
Administer SMTP servers and troubleshoot email deliverability issues.
Prevent email threats (phishing, malware) and configure spam filters.
Enhance email authentication and maintain high deliverability rates.
Establish and enforce email policies (size limits, retention, archiving).

Cloud-Based Phone System

Manage and support cloud-based phone systems (e.g., Zoom Phone).
Configure, manage, and troubleshoot phone system features.

IT Support and Hardware Maintenance

Provide technical support for software (Windows, O365, etc.) and hardware (desktops, laptops, printers).
Troubleshoot and resolve hardware and software issues.
Perform hardware maintenance and upgrades.
Manage IT assets, software licenses, and user accounts.
Apply security patches and updates.
Conduct user training.

IT Automation

Develop and execute PowerShell scripts to automate IT tasks.

Documentation and Process Standardization

Develop and maintain comprehensive IT documentation (SOPs, user guides, network diagrams, etc.).
Ensure documentation is accurate, up-to-date, accessible, and well-organized.
Leverage strong writing skills to create clear and concise documentation.

Project Management and Team Leadership

Lead IT projects (upgrades, migrations, enhancements).
Mentor junior IT personnel and delegate tasks effectively.

Communication and Vendor Management

Manage relationships with external vendors.
Communicate effectively with internal stakeholders.

Other duties that are assigned and within reasonable scope of this position and the IT Department

Employment Requirements

Proficiency in managing Windows Servers (2008+), Dell hardware, and virtualization platforms (VMware ESXi, Microsoft Hyper-V).
Strong knowledge of network protocols, VLANs, firewall configuration, and performance optimization.
Expertise in Microsoft 365, Microsoft Entra (formerly Azure AD), and hybrid cloud environments.
Experience with Microsoft Azure services, including virtual machines, networks, and storage management.
Proficiency in endpoint security solutions, including tools like Bitdefender GravityZone and vulnerability management.
Expertise in email security, including protocols like SPF, DKIM, DMARC, and SMTP troubleshooting.
Scripting expertise with PowerShell and familiarity with IT automation tools.
In-depth understanding of VoIP and cloud-based communication systems like Zoom Phone.
Excellent communication and interpersonal skills for collaboration with users, vendors, and stakeholders.
Strong technical writing skills for developing and maintaining IT documentation, SOPs, and guides.
Effective multitasking and prioritization in dynamic IT environments.
High ethical standards and ability to handle sensitive information with confidentiality.
Solution-oriented and proactive approach to problem-solving.
Commitment to continuous learning and professional growth within the organization, including acquiring leadership and mentoring skills to support team growth.
Preferred certifications: Microsoft Certified (Azure Administrator, Windows Server, or equivalent), CompTIA Network+/Security+, VMware VCP, or Hyper-V Specialist Certification.
Must be available for rare after-hours or weekend work for critical incidents or urgent updates.

Education & Experience

The IT Infrastructure Specialist should have a general post-secondary education in IT or computer-related fields, or a combination of experience and training. Training related to technology, and project management may be required. ITIL and/or Microsoft certifications would be an asset. While there will be some on-the-job training for the role, specific to MCIS needs, the incumbent should come to the position with an adequate amount of previous training.

The IT Infrastructure Specialist will have three (3) continuous years of relevant working experience in order to effectively fulfill the functions of this position. This experience will be comprised of data management, technology management, and/or working in a non-profit and culturally diverse environment. Given this previous experience, 3-6 months of on-the-job learning is required to understand the internal operational needs. This learning period will also enable the role to have a solid understanding of the organization's culture, services offered, and operational needs.

BEHAVIOURAL AND TECHNICAL COMPETENCIES

Troubleshooting & Support: The ability to identify, diagnose, and resolve technical issues and provide effective support to end-users or customers. This competency includes the skills to troubleshoot hardware, software, and network problems, and deliver timely and efficient solutions while maintaining a high level of customer satisfaction.
IT Policy & Compliance: The ability to develop, implement, and enforce IT policies, procedures, and practices to ensure compliance with relevant laws, regulations, and industry standards. This competency includes the skills to assess risks, establish governance frameworks, and promote a culture of compliance within the organization.
Network Infrastructure & Operations: The ability to design, deploy, maintain, and troubleshoot the network infrastructure and operations within the organization. This competency includes understanding network architectures, protocols, devices, and security measures to ensure efficient and secure data communication across the organization.
IT Vendor Selection & Management: The ability to identify, evaluate, select, and manage external vendors or suppliers to meet the organization’s IT needs. This competency includes the skills to assess vendor capabilities, establish performance metrics, and maintain productive relationships with vendors.
Project Management: The ability to plan, organize, execute, and control projects effectively within the internal operations functions of an organization. This competency involves skills in defining project goals, creating project plans, allocating resources, managing timelines, and ensuring successful project completion while meeting objectives and stakeholder expectations.

CLOSING DATE: February 7, 2025.

Qualified applicants are invited to submit a cover letter with salary expectation and résumé through the job board or by sending an email to cole@mcis.on.ca.

OUR ENVIRONMENT

At MCIS, we’re committed to modeling diversity and inclusion for the entire language industry and the non-profit sector. This is made possible by maintaining an inclusive environment with equitable treatment for all.

APPLICATION PROCESS

The application process will include a phone screening and an interview(s) with the hiring panel. Successful candidates would then proceed to a reference check and a background check.

Accommodations for job applicants with disabilities are available on request.

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