We provide innovative and stable technology solutions tailored to SMEs, focusing on growth, efficiency, and robust cybersecurity. Through personalized consulting and strategic planning, we build long-term partnerships that drive success.

Our values are built around integrity, communication, customer-centricity, excellence, collaboration, innovation, and a 'security first' mindset. To be successful at Maverick your values are should be inline with all of these values.

Overview
We are seeking a dedicated and skilled IT Support Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional technical support to our users, ensuring that all IT systems and services run smoothly. The ideal candidate will possess strong problem-solving skills, a customer-focused attitude, and a solid understanding of various operating systems and networking concepts.

Responsibilities

Provide first-line support for hardware and software issues, including troubleshooting and resolving problems related to operating systems, applications, and computer networking.
Utilize ticketing systems such as Jira and Remedy to track support requests and maintain accurate records of issues and resolutions.
Assist users with software troubleshooting across various platforms including MacOS and Windows.
Manage local area network (LAN) connectivity issues and ensure reliable network performance.
Deliver exceptional customer service by responding promptly to user inquiries via help desk channels.
Collaborate with team members to identify recurring issues and develop solutions to improve overall IT service delivery.
Conduct regular maintenance checks on IT equipment and assist in the setup of new devices for users.

Qualifications

Proven experience in an IT support role or similar position with a strong understanding of computer networking concepts.
Proficiency in using help desk software such as Jira or Remedy for issue tracking.
Familiarity with various operating systems, particularly MacOS and Windows environments.
Strong software troubleshooting skills with the ability to resolve technical issues efficiently.
Excellent customer service skills with a focus on user satisfaction.
Ability to work independently as well as part of a team in a fast-paced environment.
Strong communication skills, both verbal and written, to effectively interact with users at all levels.

Join us as an IT Support Specialist where you can make a significant impact by enhancing the technology experience for our users!

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care
Extended health care
Vision care

Flexible language requirement:

French not required

Schedule:

8 hour shift
Monday to Friday
On call
Weekends as needed

Work Location: In person

Maverick InfoSec Solutions Ltd.

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IT Support Specialist