As a Tier 1 IT Technician you will be the first point of contact for our clients — providing technical support, assisting with system implementation, and escalating responsibly. You will be expected to work autonomously on tier-1 level tasks.

Providing top-tier customer service to clients.
Taking tickets from first contact through to resolution, and knowing when to escalate.
Client communication & task management.
Assisting with implementing and configuring IT systems and networks.
Documenting support activities and maintaining accurate records.
Role is full-time in-person in Abbotsford office servicing clients in the Fraser Valley.

Because we are a small company, you won’t be relegated to just phone-answering and password resets. There are real opportunities to work on more advanced systems, assist on larger projects, and expand your capabilities and knowledge. We are growing and we prefer to hire internally for higher-level roles.

Compensation

Compensation: $40-60k depending on abilities, experience, and fulfillment of the rest of this job description.
We want to be forthright about what that range means:

$40k would be someone keen and green with no credentials, and with demonstrable hobby or home-lab experience. This would be an opportunity to get into the industry.$60k is for a credentialed IT Technician with solid MSP experience, great communication and documentation, that clients look forward to seeing, and who can be deployed to work autonomously on day 2 with most of the things listed below.

PHSP health plan to be allocated as you see fit
Day off for your birthday
Two weeks vacation in first year, three weeks vacation in second year, four weeks vacation in fifth year
Mileage for vehicle use

Working Here

We are a growing Managed Service Provider that also offers AI and Automation consulting. We have clients in the Fraser Valley for break-fix IT as well as Managed Services.

Here’s what people have to say about working for us:

“Working for Derek has been an incredibly enriching experience, and I am grateful for the opportunity to have him as a manager and mentor. Derek's leadership style is both inspiring and supportive, providing the perfect balance for professional growth. Under his guidance, I've not only gained valuable skills but also the confidence to excel in my role. Derek goes above and beyond to ensure that his team has the necessary resources to succeed, fostering an environment where innovation and achievement thrive. I feel fortunate to have had the chance to work with Derek and am confident in his exceptional abilities to lead and drive growth.”

Experience

To be successful in this role, you should have:

A diploma or degree in computing or demonstrable equivalent ability
Around 1 year of experience in a related role or demonstrable equivalent ability (show me your homelab)
Excellent problem-solving skills
Eagerness to learn and solve challenges with a growth mindset
Strong communication skills
Ability to explain technical situations to clients in plain English, and share the relevant factors and consequences so they can make informed decisions
Strong rapport with clients
A reliable and presentable vehicle and a license to drive it (mileage is reimbursed)
Ability to lift 50 lbs
Ability to pass a criminal record check
If you can’t, but your record is non-violent and you’re transparent and honest, let’s chat
Professional written and oral English fluency

We are genuinely open to someone keen and green. If your experience is a home lab, a pile of secondhand hardware, and a habit of fixing things for everyone you know — apply. Tell us what you have built and what you have broken.

Skills & Technologies

The more of these technologies and systems you’re proficient with, the better. You will have opportunities to learn the systems you aren’t already familiar with.

Windows and Mac workstations
MSP platforms including PSAs, RMMs, MDMs, Documentation, etc.
Microsoft Office 365, Entra, Intune, Teams, Defender
Remote connection tools such as Screenconnect, SSH, RDP, Splashtop, VNC
Printers and scanners including scan-to-email, scan-to-cloud
Cybersecurity protections including EDR, DNS Filtering, etc.
Storage systems such as Synology, QNAP
Exchange Server (just kidding)
Email technologies including SMTP, SPF, DKIM, DMARC, Encryption
Google Workspace
Backup solutions such as Acronis, Cove, Altaro, Backblaze
Terminating RJ45 keystones & ends, wiring patch panels, tracing and labeling wires
Virtualization technologies such as Hyper-V and Proxmox but not ESXi (R.I.P.)
CLI usage of CMD, PowerShell, or bash
Retro Encabulators such as the one made by Rockwell
Networking ecosystems including Fortinet, Unifi, pfSense, OPNSense
Networking protocols and systems such as TCP/UDP, IP, DNS, DHCP, VPN, ZTNA, SSL, RFC2549, etc.
Sledgehammers for enthusiastic decommissioning of particularly frustrating printers
Connecting to Windows Server and basic administration of Active Directory, Group Policy, File Services, Remote Desktop, Printer Server, etc.
Linux servers including CLI interfaces. Mostly, we use Debian or Ubuntu

Capabilities

The more of these things you can do, the better:

Troubleshoot most workstation technical issues
Troubleshoot some single-site network issues
Install Windows 11 without using a Microsoft account
Troubleshoot some server technical issues
Use AI responsibly - accelerating your own productivity without accelerating mistakes and risks.
Produce good documentation both for internal use and for clients
Build and test a PC from scratch. Even better if you can build a server too. More RGB, more better.
Help with some campus or multi-site network issues
Help with some distributed or cluster server issues
Rap the full theme song to the Fresh Prince of Bel-Air
Help set up a new basic business network with wiring, device connectivity, thoughtful IP addressing, 365, and security
Help prevent and respond to viruses, ransomware, and other cybersecurity breaches
Manage Microsoft Office 365, Azure, Entra ID, Intune, Google Workspace
Help migrate businesses from Google Workspace to Office 365 or vice versa
Help integrate, configure, and provision SAAS and line-of-business apps for clients
Help configure and manage hypervisors and related networking
Hit an HP Laserjet from 50 yards with a medieval trebuchet
Use existing PowerShell or bash scripts to automate tasks or process data.
Explain technical options to clients in a way that empowers them to make an informed decision for their business
Use backup and disaster recovery solutions. Write Disaster Recovery Plans

Related job titles: systems administrator, sysadmin, systems engineer, network engineer, IT engineer, IT support, IT Helpdesk, BOFH, IT Technician,

Pay: $40,000.00-$60,000.00 per year

Benefits:

Mileage reimbursement
On-site parking
Paid time off

Application question(s):

Are you located in the Fraser Valley or have definite pre-existing plans to relocate?

Language:

English (preferred)

Work Location: In person

Koala Technology

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