We are looking for an IT Coordinator role to join our team!

Join our dynamic team at Kindred Home Care, a rapidly expanding company that has skyrocketed from delivering 200,000 hours of care annually in 2013 to 1,200,000 hours in 2023 with a workforce of nearly 1000 passionate employees.

Our compact, spirited team is fueled by the thrill of tackling major new challenges. Our ambition is bold: by 2030, we aim to offer 3,000,000 hours of care each year across multiple provinces.

In the role of IT Coordinator you will be responsible for coordinating and managing the day-to-day operations of the IT department, ensuring the smooth functioning of the company's IT infrastructure, and providing technical support to employees.

If you thrive in a fast-paced, dynamic environment, energized by ambitious goals, we invite you to apply and embark on this exciting journey with us.

Responsibilities:

Provide technical support to employees, including troubleshooting and resolving hardware and software issues
Continual exploration and evaluation around the integration of AI tools and technologies to enhance operations and improve efficiency
Ordering, configuring, and maintaining hardware (computers, phones, network devices)
Installing, configuring and maintaining software (operating systems, applications)
Ensure the security of the company's IT infrastructure by implementing and maintaining cybersecurity measures
Provide support for website and domain management (security and updates)
Managing user accounts, permissions, email systems, and basic network administration tasks in collaboration with the system administrator
Performing backups and restoring lost data as needed
Collaborate in maintaining the organizational integrity of the company's file structure and vault permissions
Keeping detailed records of IT infrastructure, software licenses, troubleshooting solutions, and procedures for future reference
Key resource in the IT department for various projects as required

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field
3+ years of experience in IT
Previous experience using AI tools
Strong understanding of computer hardware, software, operating systems, and networking basics
Excellent problem-solving skills to diagnose and resolve technical issues
Ability to explain technical concepts clearly to non-technical users and collaborate across teams

We are committed to diversity, equity and inclusion. Our company values the diversity of the people it hires and serves. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status.

Come join a culture of individuals who are real, joyful and engaged. We are constantly looking to pursue growth and see challenges as opportunities. If you are looking for an environment to take your own personal and professional growth to the next level then we look forward to hearing from you!

We thank all applicants for their interest!

Job Types: Full-time, Permanent

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Paid time off
Vision care
Work from home

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Monday to Friday

Education:

Bachelor's Degree (preferred)

Experience:

IT: 3 years (required)
AI Tool: 1 year (preferred)

Work Location: Hybrid remote in Saint John, NB

Kindred Home Care

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IT Coordinator