Our client is looking for an experienced and client-focused IT Support Specialist to join their growing team. This role is ideal for someone who enjoys solving technical challenges, working directly with businesses, and delivering high-quality IT solutions in a fast-paced environment.

The successful candidate will bring strong technical expertise, a proactive mindset, and the ability to build positive relationships with clients while supporting a wide range of IT infrastructure and systems.

Responsibilities:

Deliver remote and onsite technical support to small and medium-sized business clients
Install, maintain, and troubleshoot:
Windows and Mac desktop/server environments
Mobile devices including iOS and Android
Network infrastructure such as routers, switches, wireless access points, firewalls, and VOIP systems
Assist with IT projects from planning through implementation, including timelines, documentation, and deployment
Manage and update support tickets with detailed notes and resolutions
Coordinate service requests and project schedules with clients and internal teams
Monitor and prioritize support requests, incidents, and ongoing projects
Work alongside third-party vendors to resolve escalated technical issues
Recommend and implement effective technology solutions for clients

Requirements:

Post-secondary education in Information Technology or a related field, or an equivalent combination of education and experience
Minimum 3+ years of hands-on IT support experience, ideally within an MSP environment
Strong understanding of:
Computer hardware and software
Networking and TCP/IP
Microsoft Exchange and Office 365
Windows RDS/Terminal Services
Virtualization technologies
Mobile device support
Experience configuring and managing:
Active Directory
Domains and Group Policies
Azure AD / Microsoft Entra environments
Strong troubleshooting and analytical skills with a solutions-driven approach
Excellent communication and customer service abilities
Organized, dependable, and capable of managing multiple priorities effectively
Team-oriented with a professional attitude and strong attention to detail

Nice-to-Have Skills

Experience with Linux systems and scripting tools such as PowerShell
Exposure to programming languages including Python, PHP, .NET, or Perl
Understanding of cybersecurity best practices and data privacy principles
Industry certifications such as Microsoft, Cisco, VMware, or Citrix
Experience designing and implementing IT solutions for SMB environments

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $55,000.00-$65,000.00 per year

Work Location: In person

KAN Recruitment

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IT Support Specialist