Company Overview

At Jamieson Wellness, we’re dedicated to improving the world's health and wellness with our portfolio of innovative natural health brands. Established in 1922, Jamieson Vitamins is our heritage brand, available in over 45 countries and recognized as Canada's #1 consumer health brand. We manufacture and market sports nutrition products and specialty supplements under our Progressive, Precision and Iron Vegan brands, and market products by Smart Solutions, the #1 women's natural health focused brand in Canada. In 2017, Jamieson Wellness was named one of the top ten most reputable companies in Canada. For more information, please visit jamiesonwellness.com.

Overall Responsibilities

The IT Technician will provide primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.

Occasionally this role will take on technology specific project work as part of their career advancement and overall contribution to the IT Team.

Specific Key Responsibilities & Duties

a) Technology:

Support the client computing infrastructure, provide user support, resolve IT incidents, fulfill service requests and ensure SLAs are met
Contribute to the overall stability, availability, functionality and reliability of Jamieson computing systems, networks, servers, services and applications
Ensure appropriate IT toolsets are utilized throughout the organization
Upgrade and continuously evolve Jamieson technology infrastructure through individual knowledge of emerging technologies

b) Customer Service:

Engage as needed, any business related projects, initiatives or support consultations
Ensure a robust understanding of organization business initiatives and provide appropriate support, consultation and guidance in regards to technology
Act as ambassador for IT department and as an advocate for technology in general
Prioritize, balance, multi task competing issues with deference to urgency, length of outstanding time and political sensitivity

c) Governance:

· Ensure appropriate levels of security, availability and redundancy for entire technology infrastructure

· Maintain, follow and enhance as necessary, any appropriate SOPs for IT department

· Support and enforce any IT related Policies

· Working in compliance with the company’s Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure

Comply with all associated GMP Practices

Knowledge, Skills & Abilities Requirements

· Degree or Diploma in Computer Science or related field

· One - Three (1-3) years with Windows (7 or higher), Microsoft Office/365, Hardware Repair and Software Troubleshooting, Mobile Device Management, Printers (required)

· One - Three (1-3) years with Windows Server (2008 and higher), Active Directory, Exchange, Azure and/or AWS, MS Teams, SharePoint

· One – Three (1-3) years with virtualization technologies (Hyper-V, VMWare, VDI, WVD)

· One – Three (1-3) years with networking technologies (switches/routers, firewalls, VLANs, cabling, troubleshooting, etc)

· One – Three (1-3) years ERP experience (preferrable but not required)

· Experience with or interest in cyber security

· Excellent communication and customer service skills

· Strong organization and prioritization skills

· Strong business acumen

· Excellent computer and technical knowledge

· Ability to multitask and problem solve under pressure

Our Values

ACCOUNTABILITY

We take personal ownership and pride in everything we do
We demonstrate a bias for action
We challenge the status quo constantly seeking to improve
We eliminate barriers and bias to empower others to achieve our goals
We are accountable to build and promote environments free of bias in regard to race, gender, sexual orientation, and all other types of discrimination

TEAMWORK

We constructively challenge ourselves and others to achieve desired outcomes
We demonstrate mutual respect, inspire trust and promote equality with colleagues and partners alike
We collaborate toward common vision and objectives across all persons, levels, functions and locations as one company
We recognize, celebrate and value each other’s differences, styles and contributions as one of our greatest strength
We lead with a passion for winning together

ENTREPRENEURSHIP

· We are empowered to pursue opportunities that will have great impact

· Our curiosity drives us to find better ways to accoumplish our goals

· We are agile, embrace change and persevere through adversity

· We demonstrate initiative and take calculated risks together

INTEGRITY

We do what is right even when it’s not easy
We demonstrate humility in everything we do
We courageously stand up and support our diverse heritages, traditions, experiences, beliefs and styles
We allow ourselves to be vulnerable, admit mistakes, learn from them and move forward

TRANSPARENCY

We respectfully communicate honestly and directly in a timely manner
We proactively seek diversity of ideas and provide real feedback in the interest of improvement and development
We constructively share and respect each other’s opinions and ideas to enable sound decision-making at all levels
We encourage differing point of views and productive debate to develop the best solutions

EXTERNAL FOCUS

We focus our efforts with the community, consumer and customer in mind
We continually seek opportunities through insights that affect our business, customers, consumers, government, environment, technology, competition and suppliers
We foster positive collaboration with external partners that promote diverse and inclusive environments

Jamieson Laboratories Ltd. is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Jamieson Laboratories Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Jamieson Laboratories Ltd. Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Schedule:

8 hour shift
Monday to Friday

Education:

AEC / DEP or Skilled Trade Certificate (preferred)

JAMIESON WELLNESS INC

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