In this role, you’ll take a lead role within the IT team, helping with day-to-day IT support issues, while growing into the Security Analyst role, focusing on maintaining and improving the security of the end user, network, server and cloud systems within JAM – a thriving CRM marketing agency with a diverse Windows, Linux and MacOS environment.

Key Responsibilities

Provide personal day-to-day support to all end users (50%)

Analyze, troubleshoot, and resolve issues with workstations, printers, servers, or network devices

Set-up new workstations including monitors, phones, software, and hardware

Take ownership of end-user devices by performance monitoring, installing, or updating software and performing other maintenance tasks

Support facility and operations as required

Help maintain a stable and secure infrastructure (50%)

Review and investigate security reports

Search for, review and resolve vulnerabilities

Update and expand on internal documentation

Take the lead in small projects to provide new services within the environment

Desired Skills and Experience

Degree in Computer Science, Business Technology, or equivalent experience

0-2 years of working experience

Experience with end user operating systems such as Windows 10 and macOS

Experience working with Windows Server and Linux operating systems

Strong knowledge of IT and security fundamentals

Excellent at investigating and resolving security issues

Excellent at documenting assets, configurations, and processes

Understanding of:

A domain and its services (AD, DHCP, DNS, GPO, etc.)

Server management, networking, permissions

Cloud-based services and applications (O365, AWS, Adobe CC, etc.)

Soft Skills

Proactive approach to IT
Confidence without ego
A glass-half-full type – a positive attitude takes you places
Focused on every last detail because you get the big picture
Eager to question things – there is opportunity in questions
Accountable – even when that means highlighting a mistake
Eager to make those around you better
Always up for a challenge
Thrives on multitasking

Job Type: Full-time

Schedule:

Monday to Friday

Language:

English (required)

JAM Direct

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Junior Security Analyst