Support Specialist

Role Description

This exciting opportunity will challenge your desktop, networking, organizational and troubleshooting knowledge supporting remote clients.

Key Responsibilities

The qualified candidate will assist in the following area: Desktops, laptops, remote access, technical troubleshooting and resolution, System Monitoring, Windows servers, and Microsoft / MAC workstations maintaining maximum uptime for our clients.

Provide courteous, professional, and timely responses to all client requests that are sent into our virtual Service Desk.

Qualification and Skills

The qualified candidate will have a good understanding of network infrastructures including DHCP, DNS, ARP, IPv4, PPoE, Static and Dynamic IP allocations, network printing, wireless technology, and Cybersecurity.

Additional candidate strengths:

· Microsoft Windows Server ’12,16, and 19.

· Microsoft Active Directory and GPO administration

· Microsoft Office 365 administration.

· Microsoft Hyper-V administration.

· Troubleshooting client workstation issues

· MAC technical support

· Exhibit solid communication skills, both written and verbal with ability to communicate and articulate technical information into simplistic terminology.

· Strong analytical and problem-solving capabilities

· Initiative and drive to achieve client and personal success.

· Organized, multitasker able to focus and stay on top of client issues.

· Able to adapt and quickly develop in-depth technical understanding of new/different applications

· Strong ability to analyze situations, diagnose problems, and develop and implement solutions, within aggressive deadlines.

· You are a team player willing to work on a variety of technical initiatives

· You can work independently and can get things done.

· Keep current with technology driven to grow your technical expertise.

Education and Required Skills

College studies focused on Computer/Networking technologies.

A+ or Microsoft Office365 Certification(s)

Cybersecurity exposure and awareness

Experience

Career minded team players with 1 or 2 years proven experience.

Extra Requirements:

Car required; visiting customer sites as required (Up to 20% of the time)

Application deadline: 2022-01-31

Job Types: Full-time, Permanent

Salary: $43,680.00-$52,000.00 per year

Additional pay:

Overtime pay

Benefits:

Dental care
Extended health care
On-site parking

Schedule:

8 hour shift
Monday to Friday
On call
Weekend availability

Experience:

IT support: 2 years (preferred)

Work remotely:

ITBizTek - IT Business Technologies Ltd.

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