IT Pilots is a managed service provider for corporate information systems. This reputation has distinguished our firm as a top performer with both our clients and the vendors we represent. Our experience in IT support for various business types provides our customers with advanced leverage in their business’s performance.

As IT Pilots face the future, our success depends on employee efforts to achieve the firm’s business objectives. This provides our customers with service and technical competency on time, maintaining the highest level of integrity and professionalism, attaining sales goals, controlling expenses, and improving the well-being of our employees.

The number one reason for the ongoing growth of our company is our employees. With this in mind, we are fully committed to doing everything we can to ensure our employees are fully supported in their work and personal lives. IT Pilots provides full benefits and a pension, and most importantly, we provide a positive atmosphere that contributes to an all-around atmosphere of success for our employees and, therefore, our customers.

Successful candidates for an IT Analyst role will maintain our commitment to operational excellence. They possess sound judgement with the ability to resolve complex issues. The role is primarily responsible for the design, implementation, documentation, and management of infrastructure solutions supporting our always growing customer base. As an IT Analyst, you are committed to achieving the highest standards of customer satisfaction through your outstanding, positive, and enthusiastic attitude.

Information Systems Analyst

Responsibilities:

Contribute to the build, management, and maintenance of Windows Server environments
Identify and implement continuous improvement and automation opportunities
Deploy changes through strict adherence to established change management policies to minimize risk and operational impact
Assist in managing capacity and performance of on premises and cloud infrastructure
Build and grow positive relationships with other operational teams and our customers
Supporting users in networks, the internet, Windows, and MAC OS environments
Implement, diagnose and troubleshoot issues with computers, servers, LAN, WAN, routers, switches, and printers
Investigate user problems, identify their source, determine workable solutions, and test and implement the resolution
Provide support for problem determination, new installations, and upgrades of a wide range of hardware, software, peripherals, and applications
Diagnose and resolve hardware and software problems related to an office environment
Complete work requests, tests, and maintenance reports
Communicate electronically, remotely, and in person
Build, consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Implement data, software, and hardware security procedures
Other duties as assigned

Qualifications and Requirements:

Strong analytical and critical thinking skills with attention to detail
Technical knowledge and direct experience in infrastructure operations and architecture for on premises and cloud environments
Demonstrated ability and willingness to learn latest information as it pertains to industry standards and changes
Experience in deploying and managing: Windows Server operating systems including Active Directory and Group Policy, Windows Remote Desktop Services, Virtualization Technologies and Microsoft SQL Server
Experience with scripting
Experience with database administration
Experience with Cyber Security
Maintain an in-depth knowledge of the products and services we offer
The ability to effectively communicate (verbal and written) to a wide variety of audiences including multi-functional teams at all levels
Positive and confident attitude
Ability to work in a client-driven team environment
Excellent time management skills
Professional phone and email etiquette
Bachelor’s degree or college diploma in Information Technology or Computer Science
Hours are a regular 40-hour work week, Monday to Friday, with the ability to be available “on-call” 24/7 to support operational incidents and service level commitments on a rotational basis
References
Must have your own transportation and the ability to do some travel
Bilingualism is considered an asset
Criminal Record Check

Job Type: Full-time

Salary: $55,000.00-$65,000.00 per year

Benefits:

Company pension
Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Work from home

Flexible Language Requirement:

French not required

Schedule:

Monday to Friday
Overtime
Weekend availability

Supplemental pay types:

Overtime pay

Ability to commute/relocate:

Halifax, NS: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's Degree (preferred)

Work Location: One location

Expected start date: 2023-04-03

IT PIlots

New Jobs

Information Systems Analyst