Welcome to the IT Crowd.

For 5 years, IT Crowd has advised major companies and administrations, supported them, and implemented their transformation and innovation projects all across Canada. At its heart, IT Crowd develops and operates in areas related to technological changes, such as Big Data, IoT, Blockchain and Artificial Intelligence.

IT Crowd has been operating in Canada for 5 years, advising major companies in Finance, Insurance, Telecommunications, Services, Distribution, Public Sector. Our consultants are agile and pragmatic. We combine together consulting services, technological expertise and a capacity to deliver and deploy projects.

We do everything possible to ensure that our employees can thrive and grow at IT Crowd. As a result, we have received the "Great Place to Work Canada" certification, which recognizes companies where it feels good to work.

We are looking for an experienced LAN / WAN Administrator who wants to step into new challenges, escalated timelines and have the satisfaction of knowing your role is crucial to a successful manufacturing enterprise.

This role will balance your work between daily network support activities (L2) and project work in a continuously changing environment.

Reporting to the IT Service Delivery Manager, the LAN / WAN Administrator will be responsible for deploying and supporting all telecommunications network within Canada. This includes supervising the use of LANs and WANs, resolving any network connectivity issues that may arise, maintaining, and supporting the current technologies, as well participating in new projects that aim to improve the existing network infrastructure.

Principal Responsibilities

Collaborating with peers to execute daily operations and special projects
Updating and maintaining network equipment
Maintaining and resolving issues on LAN/WAN, VoIP telephone switches, routers, firewall, Wifi, etc
Coordinating with vendors to resolve technical problems with network equipment and software
Travel to our different locations to implement new technology and infrastructure solutions.
Document network configurations, problems and related resolutions.
Support and implement change management strategies.
Monitor system performance and implement performance optimization.
Work closely with Technology Architects and Systems Analysts to implement, maintain, and support infrastructure and network solutions.
Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, Managers, and Executives
When necessary, ensure emergency operational support outside office hours.

Technical Skills

Post-secondary degree in Computer Science, network administration, system administration or equivalent
3+ years of experience as Network Technician
Working knowledge of networking protocols and standards: IP and Ethernet technologies, routing protocols (OSPF, EIGRP, BGP) and service quality parameters (QoS)
Experience with structured cabling design and implementations
Knowledge of telecommunication industry in the following areas: LAN, WAN, VPN, IP Telephony, and wireless technology
Knowledge of network technologies in multisite environment
Experience with network monitoring solutions (ex. PRTG)
Technical certifications are an asset (Cisco CCNA, ITIL, CISSP, etc.)
Knowledge of enterprise security environments.

Personal Skills

Excellent attention-to-detail and ability to stay organized
Ability to work in a fast-paced environment and work under pressure
Excellent communication and presentation skills
Strong capacity to work with the sense of urgency. Ability to prioritize and multitask
Innovative problem-solver, creativity, and detail-oriented planner
Good sense of adaptability in a diversified environment, working with technical and non-technical audiences
Thrive in a customer-oriented, team environment.
Passion for learning and engaging with new network ideas
Experience with end-user support and understanding of the internal customer’s perspective. Demonstrate patience and empath
Creative and proactive approach to network and cyber-security environments
Experience providing network solutions is a manufacturing enterprise is an asset

Job Types: Full-time, Permanent

Salary: $45.00 per hour

Benefits:

Dental care
Extended health care

Schedule:

Monday to Friday
Overtime
Weekend availability

Supplemental pay types:

Overtime pay

Ability to commute/relocate:

Calgary, AB T2G 2P8: reliably commute or plan to relocate before starting work (required)

Experience:

Computer networking: 3 years (preferred)

Work Location: Hybrid remote in Calgary, AB T2G 2P8

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