Intuition is a global leader in the provision of knowledge solutions. Our extensive portfolio of clients includes top tier organizations from multiple sectors such as financial services, life sciences, public sector and health, telecoms, and energy. Intuition solutions are used by more than 1.5 million professionals around the world annually, and our success is founded on the passion and skills of our dedicated global team. We deliver a range of solutions including learning and cybersecurity awareness platforms, mobile apps, bespoke training portals, technology services, and business process outsourcing.

We are looking for a Client Success Manager to join our team in the New York Metro area. The successful candidate will play a key role in ensuring the continued success of our rapidly growing client base in the US. The Client Success Manager will be the key point of contact for our clients, acting as a trusted advisor, driving adoption of our solutions, and cultivating successful long-term partnerships. If you are a highly driven self-starter with an aptitude for innovation, we want to hear from you.

What you’ll be doing:

Building networks with new and within existing accounts to strengthen overall relationships and provide as-needed support to drive revenue growth.
Scoping of potential projects and innovating new approaches to meet clients’ needs and budgets.
Examining client accounts, handling first-line client queries, and assisting the sales team with the timely resolution of issues.
Establishing the requirements of our clients, providing clear estimations of feasibility and risks, and answering RFPs and project proposals.
Building relationships with key clients as well as managing and delivering to their expectations.
Working closely with the sales support and account management teams.
Creating, executing, and revising support processes as necessary to meet changing needs and requirements.
Providing support for program activities and assisting with content development.
Managing multiple projects while maintaining project documentation and status reports.

Requirements:

Min. 5 years’ experience in customer support, customer success or other client-facing role.
Excellent communication skills (written and oral), organizational skills, and attention to detail.
An exemplary client service ethic.
Experience of working with Learning Technology would be beneficial to this role.
A positive “can-do” attitude and a friendly, personable manner.
Ability to multi-task and proactively take ownership of responsibilities.
Ability to work in a fast-paced environment.
Inventiveness and resilience with a focus on achieving set goals and objectives.
A committed team player.
Experience in a similar role would be a distinct advantage.

Intuition is an Equal Opportunities Employer

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Client Success Manager