5+ years of experience providing network operations support in a mid to large sized organization.
Primarily Network Support includes troubleshooting of network related issues including resolution of outages/incidents as well as more advanced Service Request functions.
Joining recovery calls with different teams for resolution of high priority incidents within SLA.
Network monitoring, Remote administration, configuration, trouble shooting, setup, deployment, IP Schema, IP Protocol, implementation and support of IP addresses, routing table entries, network filters, and any other applicable operational configuration parameters for all managed Network devices.
Provide design defect solution along with Service improvement ideas.
Excellent knowledge about enterprise level customer network architecture.
Coordination with other support teams for issue resolution (if required).
Ensuring successful implementation of changes needed for network performance optimization, new requirements etc.
Excellent communication and coordination of events during handling incidents for any major network outages.
Experience in documentation of the Network Services e.g. Design criteria and standards, Topology documentation
Proper documentation of incidents, service request, and change requests as per standard process.
Proper handling the incidents escalated from NOC Level-2 engineer & other teams.
Experience in interacting with TAC centers for both equipment vendors and WAN service provider.
24x7 support

Required Certification

Preferred Certifications

CCNP Service provider or, CCNA Security /CCNP Security, ITIL Foundation, CCIE (R&S / SP)

International Talent Resources Inc.(ITR INC.)

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