Company Description

INSA Integra Corp. is an Ottawa and Toronto based network security services and consulting firm located in the ByWard Market. We design, deploy, and support secure enterprise networking solutions for public sector and commercial clients across a multi-vendor environment.

Role Description

This is a full-time, on-site role in downtown Ottawa.

The Junior Network Engineer / Technical Operations Associate will support both the engineering and internal operations teams. This role is ideal for someone early in their career who wants to build experience in networking, cybersecurity, and enterprise infrastructure while also supporting the administrative work required to deliver technical services.

The role will initially include a mix of documentation, equipment preparation, Salesforce data entry, timesheet tracking, scheduling support, and internal reporting. As the candidate develops, they will take on more hands-on responsibilities related to deployments, troubleshooting, client support, and multi-vendor infrastructure projects.

Core Responsibilities

Support senior engineers with deployments, troubleshooting, testing, and documentation
Assist with routing, switching, wireless, firewall, VPN, and security-related support tasks
Prepare and maintain technical documentation, diagrams, implementation notes, and client records
Assist with equipment staging, inventory tracking, installations, upgrades, and maintenance activities
Maintain accurate Salesforce records, timesheets, internal reports, and project information
Support scheduling, coordination, and follow-up for engineering and client work
Build hands-on experience across vendors such as Palo Alto, Check Point, HPE Aruba, Cisco, Netskope, Extreme, Zscaler, and Fortinet

Compensation

CAD $60,000 to $75,000 per year, plus benefits.

Qualifications

Professional working proficiency in English and French
Bachelor’s degree or college diploma in engineering, computer science, networking, cybersecurity, business technology, or a related field
Valid driver’s license and willingness to travel to customer sites as required
Eligible for Government of Canada security clearance and willing to obtain it
Strong interest in networking, cybersecurity, and enterprise infrastructure
Foundational understanding of TCP/IP, routing, switching, wireless, firewalls, VPNs, and network segmentation
Strong attention to detail, communication, documentation, and troubleshooting skills
Comfortable using Salesforce, Microsoft Office, Excel, Teams, and other business systems
Willingness to learn across multiple technologies, vendors, and internal processes

Assets

Certifications such as HPE Aruba, Extreme, Cisco, Palo Alto, Fortinet, or equivalent
Previous co-op, internship, lab, help desk, technical support, or networking experience
Experience with Salesforce, CRM systems, timesheets, project tracking, or technical documentation

INSA Integra

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Junior Network Engineer