We're on the lookout for an exceptional IT Specialist to join our team! If you're ready to level up and eager to be part of a leading creative advertising agency that’s all about exploring further and doing great work, then you're exactly who we're looking for!

We're seeking an individual who embodies more than just teamwork; someone with an ambitious and innovative mindset eager to collaborate and bolster our exceptional cross-functional IT team.

Your objective? To play a pivotal role in crafting and sustaining an environment that not only operates seamlessly and optimally but also cultivates a culture of collaboration, ingenuity, and technological advancement, ultimately driving business success.

Sound like you? Read on!

What your typical day will look like:

Server Monitoring: Monitor the performance and integrity of servers, troubleshoot server and end-user system issues, and resolve network issues. Familiar with Install, configure, and manage Windows servers to ensure smooth operation and high availability.
Firewall Configuration: Familiar with setting up and managing firewall rules to protect our network from external threats.
Access Point Configuration: Configure and maintain wireless access points for optimal performance and coverage.
Office365 and Intune: Manage and support Office365 and Intune environments, ensuring seamless integration and functionality. Oversee VM servers, manage backups, and conduct regular backup testing.
Multi-Platform Support: Provide support and maintenance for Mac, PC, and Linux systems.
Help Desk: Assist users with technical issues, providing clear and simple explanations to ensure understanding.
AV using Teams Room: Provide support and manage audiovisual systems in Teams Rooms to ensure effective communication and collaboration.
Printer Maintenance: Ensure all printers are maintained and operational, addressing any issues promptly.
Door Access Management: Provide and manage door access for users, ensuring secure access controls.
Network Systems Development: Familiar with developing, programming, and installing network systems to support business operations.
IT Security and Compliance: Implement IT security measures, ensuring compliance with industry best practices and standards.
Security Management: Review daily security reports, execute security measures for network devices, and introduce necessary variations.
Confidential Information Handling: Manage and handle sensitive and/or confidential information with utmost care.
Cybersecurity Incident Response: Respond to cybersecurity incidents such as DoS, DDoS, malware, ransomware, etc.
Orientation and Training: Provide orientation to users on work procedures and practices.
Operations Team Support: Provide occasional assistance to the Operations team as needed.

What you bring:

4-5 years of experience
Proven experience in configuring and managing Windows servers, firewalls, and wireless access points.
Familiarity with Office365 and Intune.
Proficient in supporting Mac, PC, and Linux systems.
Strong understanding of IT security principles and best practices.
Excellent communication skills with the ability to explain technical concepts in a simple manner.
Experience with audiovisual systems, specifically Teams Rooms.
Security+ certification or equivalent is a plus.
Strong problem-solving skills and the ability to work independently and as part of a team.
Bilingualism is an asset - from French, to Korean, or another language, proudly tell us what you’ve got!

What makes you stand out:

Demonstrated expertise in IT operations management or a related field, highlighting proficiency in vendor management, system administration, and technical support services.
Exceptional organizational abilities and adeptness in handling multiple tasks simultaneously, with a keen focus on task prioritization within an IT environment.
Effective negotiation skills coupled with clear and concise communication abilities, fostering positive collaborations with vendors, colleagues, and stakeholders.
Proficiency in diagnosing and resolving IT hardware and software issues, showcasing technical competence in office technology.
A proactive problem-solving approach, coupled with the capability to anticipate and mitigate IT challenges preemptively.

What you’ll love about working at INNOCEAN Canada:

·People-first and Inclusive of all – we’re proud to be recognized by ‘Great Places to Work’ - three years in a row and counting – overall, as well as for youth, inclusion, and as a Best Place to Work for Women.

·Flexible hybrid work set up, with an awesome space at King Street West for collaboration and team get-togethers.

·Generous time off plus an end of year winter break equals time well taken; our people also get extra days off when they reach key work milestones!

·Your Wellbeing is all-important. Our comprehensive plan covers insurance must-haves and nice to haves from full benefits coverage and flex spending account for additional $$$, to RRSP’s confidential individual counseling, and paid personal days for you to take care of you.

·Coaching and mentorship in your day-to-day to fuel your growth.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.

INNOCEAN Canada

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IT Specialist