INEOS Automotive - Grenadier - Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we've hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We're doing things differently.

If this sounds like you, let's talk.

Service Desk Engineer

INEOS Automotive are looking for a highly motivated individual to join our IT Service Delivery team in Raleigh. The team is expanding and looking for a resource to provide technical support to the local office and users, while supporting remotely users and offices abroad. The Service Desk team is a core team within the business, it's the first point of contact to our users and heavily focusing in customer experience and delivery of technical solutions.

Responsibilities include (but are not limited to):

Service Delivery

Providing 1st and 2nd line technical support
Logging, monitoring and working on incidents or requests through to resolution
Supporting the onboarding and offboarding user process
Managing user accounts through Active Directory and Azure Active Directory
Supporting Windows computers along with Android and iOS mobile devices
Provisioning of IT equipment (laptops, phones, peripherals etc.)
Providing basic network connectivity support
Administering and supporting our multi-functional printer devices
Administering and supporting our audio-visual and conferring facilities
Managing the IT hardware inventory of the office
Create user documentation and internal work instructions
Work on projects and other IT initiatives
Provide after hours and on-call support as needed

Cyber Security

Assist in our awareness training programme
Help our efforts to achieve ISO27001 certification
Monitoring and administration of the EDR platform
Assist the Risk Manager in following up active risks
Help with maintaining the ISMS
Manage the tickets of the Cyber Security team

Main Technologies we use:

OS: Windows 10/11, Android, iOS

ITSM: FreshService

UEM: Workspace ONE, Intune

Account Management: AD, Azure AD

Productivity Tools: Office 365, Adobe

Communications: Microsoft Teams

We'd really like you to have the following;

Qualifications:

Fluency in English written and verbal
Degree in a computing or technical discipline preferred
An ITIL qualification is desirable
IT certifications will be an advantage
Foundational knowledge of cybersecurity highly advantageous

Skills:

Strong interpersonal and customer service skills
Analytical and troubleshooting skills
Quick learner
Follow instructions and retain information
Team player

Experience:

IT Support experience in a IT Service Desk, Operations or technical support environment following ITIL practices
Previous experience managing tickets using an ITSM tool
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11
Experience in supporting Android and iOS phones
Experience in supporting audio-visual equipment
Active Directory knowledge
Basic networking knowledge

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!

INEOS Automotive

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