Job Summary:
Reporting to the Director, IT Operations, and working closely with IT counterparts and local leadership and
staff teams, the Senior, Infrastructure & Network Administrator is responsible for provisioning,
installing/configuring, operating, maintaining, monitoring, and managing systems hardware, software,
related infrastructure and network for both cloud (Azure) and local environments at Heart & Stroke.
While working closely with other IT Managers and technicians to engineer, develop, support and integrate
infrastructure, applications, telecommunication and related systems, this role supports safeguarding and
maintaining the integrity of IT systems including privacy, security, disaster recovery, and risk
This role is also responsible for researching and recommending system enhancements and innovations
that will improve business and support future business needs and from time to time assisting project teams
with technical issues and helping identify technological innovations that would enhance current and future
Heart & Stroke infrastructure and network systems

List Tasks or Duties for Each Key Accountability

Strategic Planning and Implementation

• Ensure continued alignment of Heart & Stroke technology

direction with business goals

• Provide input, documentation, and reports on information

security, disaster recovery/continuity, maintenance, and

assets

• Develop network and related architectures and solutions

based on requirements from stakeholders

• Implement and monitor policies and procedures relating to

general IT related activities

• Drive standardization and automation into all aspects of

the Heart & Stroke technology network

• Assess and recommend new technologies and best

practices for adoption

• Identify approaches that leverage our resources, reduce

costs, and provide economies of scale

Network and System Administration

• Monitor network performance and integrity

• Design and deploy functional networks in both cloud

and local environments

• Configure and install software, servers, firewalls,

routers and other network devices in both cloud and

local environments

• Automate network tasks and monitor their

effectiveness

• Suggest improvements to network performance,

capacity and scalability

• Configure, manage, and support cloud infrastructure,

applications and services (i.e., Azure, Office 365,

OneDrive, SharePoint Online)

• Design, configure and maintain backup and disaster

recovery

• Design, configure and maintain remote access

system for remote users (i.e., VPN Access, Remote

Desktop, Azure Virtual Desktop)

• Support monitoring systems (i.e., WhatsUp, SCOM)

• Work with Senior Manager of Cybersecurity to

implement, install and monitor all security systems

(i.e., access controls, MDR, penetration tests, PCI,

Defender)

• Configure, maintain, and monitor update and patch

systems and deployment systems

• Configure, manage, and support all operational

aspects of telecommunication and audio-video

systems (i.e., MS Teams phone, MS Teams meeting

rooms and conference, Logitech)

Infrastructure (cloud and local) Support

• Investigate and troubleshoot infrastructure problems

and change requests when escalated from Tier 1

• Repair and recover from hardware or software

failures

• Coordinate infrastructure support and communicate

with impacted constituencies when necessary (i.e.,

end-users, other IT team members, vendors and

third-party agencies)

• Install new/rebuild existing servers and configure

hardware, peripherals, services, settings, directories,

storage, etc. in accordance with standards and

project/operational requirements

• Research and recommend cloud and local

infrastructure improvements

Documentation

• Create clear and logical documentation, in lay and

technical terms, for current network and desktop

configuration, disaster recovery, and client setting

Actively participate in policy formulation and

enforcement

• Maintain backup system documentation

• Maintain availability, continuity and workaround

documentation per ITIL best practices

• Create and maintain network architecture

documentation

Project and Other Duties

• Assist project teams with technical issues and help

identify technological innovations that would

enhance current and future Heart & Stroke

infrastructure and network systems

• Lead network, telecommunication and /or

technology related projects as required

• Budget planning/recommendations for network,

hardware, and software

• Function as liaison with third party technicians and

vendors when required

• Communicate with Heart & Stroke community in

technology innovations, IT policies and procedures,

and technology best practices

• Facilitate office changes in relations to IT, and/or

advise on operations and facilities issues if

necessary

Performance Metrics

Financial (revenue target, budgetary

responsibility etc.)

• NA

Non- financial (customer / donor retention, stewardship,

relationship management etc.)

• Along with other IT team members, provide a

99.9% Uptime SLA (network, applications,

access) on a national basis

• Ensure configuration standards meet the intent

and rigor for the overall safety and security (both

logically and physically) of critical system

components

• Adherence to network schedules, security and

optimization

• Maintain up-to-date applications, regulations,

asset inventory, topology documents, service

catalogues and IT standards and procedures.

Educational Requirements

• Post-secondary degree or diploma in IT, network and/or minimum of 5 years related experience required

• Azure Fundamentals, Azure Administrator Associate, Teams Administrator Associate and/or Security

Administrator Associate Certification required

• CCNA certification,

• ITIL knowledge or certification recommended

• Continuous training and certification accreditation for purposes of maintaining an acceptable level of

information security expertise necessary for configuration management

Work Experience

• Experience with expertise in implementing, managing, and monitoring an organization’s Microsoft

Azure environment, including virtual networks, storage, compute, identity, security, and governance

is required

Experience with PowerShell, Azure CLI, the Azure portal, Azure Resource Manager templates

(ARM templates), and Microsoft Azure Active Directory (Azure AD), Azure Virtual Desktop and/or

other remote apps is required Knowledge of Cisco Meraki Solutions (include the Meraki Dashboard

and analytics), Meraki’s Wireless LAN, Switching, Security and SD-WAN an asset

• Experience with Managing Modern Desktops environment; including deploy Windows client;

manage access, compliance policies and configuration profiles; manage apps and devices is

required

• Knowledge with Windows Server workloads using on-premises, hybrid, and cloud technologies an

asset

• Experience with Microsoft Teams and Office365 is required

• Knowledge of implements and manages the operational aspects of cloud-native and hybrid data

platform solutions built with Microsoft SQL Server and Microsoft Azure Data Services, including

applying knowledge of using T-SQL for administrative management purposes an asset

Skills

• Possess good written and verbal communications skills and be able to articulate technology to business

partners and management

• Can evaluate and prioritize activities and focus staff resources aligned with business priorities in a high

volume environment

• Have a strong commitment to providing excellent and respectful customer service to variety of

stakeholders with varying degrees of technical proficiency and diverse backgrounds

• Desire to maintain technical proficiency at a high level through formal courses and self-driven learning

• Be able to embrace change and support others through times of change

• Be flexible and service, achievement, and task-oriented

• Some project management skills

Working Conditions

• Travel to other provincial offices might be required occasionally

▪ Ability to work in office and/or at special events occasionally

▪ HWOW4

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