Who are WE?

Imagine.io is a core 3D graphics technology platform that helps business users curate beautiful content in 3D with no prior engineering or 3D design background. The Imagine.io platform is built on cutting-edge real-time 3D graphics technology along with cloud-based rendering technology all wrapped into an easy-to-use interface.

Think of us like Canva for 3D

Save 70% on costs of creating 3D photorealistic product shots
Save 80% on shoots and production time
Get a massive lift on conversion rates from 55% - to over 500%
Sell pre-orders from prototypes before manufacturing
empowers users to produce high-quality content like images, videos, interactive web and augmented reality experiences in minutes

Trusted by over 150+ leading manufacturers and retailers.

We have raised a total of $7.5+ M in the Seed Plus funding round. Our latest funding was raised on Dec 9, 2021. We are backed by the TOP Investors in the United States - Venture South, Launch, CEAS Investments, Mercato Partners, Parkwest LLC.

Headquarters

Winston-Salem, North Carolina

To learn more, log onto our website

https://imagine.io/

Designation: Customer Success Manager

Job Location: Canada (Remote)

Salary: 60,000 CAD

Job Type: Full-Time

Start Date: ASAP

Sponsorship is not available

Job Summary:

As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client services experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.

What do we expect you to do?

Lead a growing, global customer service team
Adopt systems and procedures to ensure continuous improvement
Define and track performance metrics for customer success
Create internal systems and procedures to manage growth
Build and maintain strong, long-lasting client relationships
Contact clients on a regular basis to review business needs
Renew existing subscriptions
Identify opportunities to increase customer profitability
Work with sales team to deliver maximum customer retention and revenue
Upsell services to existing clients
Prepare reports on account status

Requirements

4+ years of client services experience required
2+ years of home furnishings or interior design industry experience required
2+ years of management experience required
Hubspot certification is required
Experience growing and scaling a customer success team required
Experience building new operational processes required
Experience driving customer experience strategy development required

Benefits

Build products from scratch and be part of decision making with the TOP authorities
Freedom to explore and implement your own ideas
Our company culture is our top priority
Our hardworking team loves making a significant positive impact on our customers andhaving fun while doing it
Our core values include taking ownership “own it”, keep growing, learning and evolving,work-life balance, and always helping and elevating others
Family Culture
Learning & Growth Opportunities

imagine.io

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