Who we are:

Ignition is the world’s first client engagement and commerce platform for the professional services industry, from proposal and payment automation solutions to a broader client engagement platform, to transform the way people do business together.

We are a high-growth, global SaaS organization with employees in Australia, US, Canada, UK, South Africa, New Zealand and the Philippines.

Company Values:

We are better everyday
We work without ego
We are smarter together
We hero our customer

Role location:

We know that each employee has unique needs. We want you to bring your best self each and every day so we ensure you have the flexibility to be your most productive self. We have embraced hybrid working in all our locations; our employees have the option to work from home, an office or a blend between the two in localities in which we have an office.

About the role:

The Account Management team is responsible for Ignition’s long term revenue growth, retention, and customer partnership channel in the AMER region. The Account Management team is a dynamic and fast-paced environment, and is the core relationship point for our customers with the company, and a large revenue driver. The Account Management team is also a channel for customers to provide input into the future development of the product, manage customer queries, and transition new clients into product champions.

What your day to day will look like:

Proactively manage and grow a large portfolio of assigned customers
Prospect and ask for referrals in the existing account portfolio
Achieve monthly and annual revenue targets while maintaining a customer-centric mindset
Identify areas of opportunity and/or concern based on usage patterns, research, and our customer maturity index
Serve as a cloud technology subject matter expert advising our customers of industry best practices for their sales process, onboarding, and workflow
Maintain, build, and grow collaborative relationships with our larger customers and partners. Lean on these relationships for webinars, seasonal campaigns, and case studies
Be the voice of the customer, provide customer insights to our product, marketing and sales teams. You’ll be highlighting key points of innovation and improvements that will enhance the user experience, capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates
Work with your fellow Account Managers globally, to identify and implement improvements to processes, documents, tools, report to benefit the team and clients
Attend trade shows and events where you’ll meet existing customers and potential customers
Organize, plan and present webinars to our customers

What you need to succeed:

Demonstrated success in a similar role, and meeting sales goals
Experience managing multiple SaaS accounts
Proficiency with various systems such as: Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, Intercom
Ability to comfortably talk to others and build strong relationships
Good written and oral communication skills for creating professional documents and giving presentations to interested clients
Good time management and organizational skills
Ability to listen to concerns and handle criticism without taking it personally
Willingness to travel to give presentations, meet with potential customers, attend conferences, trade shows, and other events

Why join us:

Founder led, global SaaS organization, in hyper growth mode and scaling fast
We work without ego in a collaborative, open and transparent work culture
Competitive salary and employee stock options from day 1
20 days accrued annual leave/vacation, along with 10 days of wellbeing days to take care of yourself and/or loved ones
Health/Dental/Vision benefits effective day 1
Annual education allowance to support your professional growth
Curious and smart coworkers who won’t back down from a challenge
Employee recognition program
Quarterly wellness allowance to spend on your wellness and what this means to you
Paid subscription to Headspace and LifeWorks EAP & Wellbeing Platform
Home office reimbursement
Personal tax return assistance - after all, we are in the accounting business!
Paid parental leave
An extra paid day off to celebrate your birthday, alongside volunteering leave
Monthly social events

Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact careers@ignitionapp.com

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