We are a young, driven and innovative IT Consulting firm looking for a highly-motivated IT Helpdesk Technician to join our growing IT team in Calgary.

If you’re a self-motivated and creative problem solver who thrives in a fast-paced, collaborative environment, we’d love to hear from you.

How you might spend your days:

Responding to and tracking incoming requests for IT technical support from clients in person, via phone, and electronically
Troubleshooting incoming requests via our internal ticketing system
Assisting with management of user accounts and subscriptions for licensed software
Configuring new or existing computers (installing OS and software, deploying user profiles)
Managing printers, scanners, mobile (Android/iOS) and general user hardware
Maintaining IT inventory lists
Troubleshooting system and network problems, including diagnosing and helping to resolve hardware/software failures
Identifying issues and engaging senior IT staff where appropriate
Assisting in ad hoc projects as needed
On-site client visits as required

We'd love to hear from you if you have:

2+ years post secondary education in Network/IT/computers or equivalent certification/experience
Experience in desktop/laptop/mobile hardware troubleshooting
Windows and MacOS desktop knowledge
Systems administration experience is a plus (Servers, VPN, connectivity, and switches)
Good working knowledge of cybersecurity best practices and measures

In addition, the ideal candidate will:

Demonstrate initiative and be proactive about resolving issues
Enjoy working with people from diverse professional backgrounds and thrive in a team-based environment, building solutions that meet client specific needs across a diverse set of users
Have strong communication skills, both written and verbal
Have excellent documentation and organizational skills with impeccable attention to detail
Be accountable, reliable, punctual, and resilient, with an unwavering work ethic

Offers & benefits:

An attractive compensation package, including health and lifestyle benefits
Opportunities for personal and professional development
Internet and Cell phone allowance

Job Types: Full-time, Permanent

Salary: From $48,000.00 per year

Benefits:

Automobile allowance
Casual dress
Company events
Dental care
Extended health care
Paid time off
Tuition reimbursement
Vision care
Wellness program

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Calgary, AB T2P 0R8: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 1 year (preferred)

Licence/Certification:

Alberta Drivers Licence (preferred)

Work Location: In person

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IT Helpdesk Technician