NETWORK ADMINISTRATOR II

Hosted Advantage Services Ltd. is an Information Technology Services firm based out of Vancouver, British Columbia. Founded in 2010, Hosted Advantage has become a major provider of IT consulting to the Canadian media and entertainment industry. Hosted Advantage continues to grow and expand its Information Technology consulting services to the corporate, government and SMB markets within Canada.

Summary

The Network Administrator ll will work in a NOC environment and is responsible for the deployment, daily operations, monitoring, and maintenance of Infrastructure networking systems.

They need to clearly identify and update issues and/or customer requests within the ticketing system.

Skill: As a highly skilled Network generalist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.

Job Complexity: Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues, working closely with I.T. Operations Management to make recommendations for new procedures.

Supervision: Works closely with Network Team Lead to assess, classify, prepare, plan, deploy, operate, and optimize various internal and customer related network infrastructure projects.

Experience: Typically requires a minimum of 7+ years of related experience.

Duties and Responsibilities:

Monitoring and maintenance of multiple sites, Data Centers and their end-to-end connectivity
Assisting with deployment, setup and maintenance of software and hardware from various vendors (Dell, Arista, Cisco, Brocade, VMware, Broadcom, etc.)
Manage complex multisite and multi-tenant networks and systems.
Prepare network implementation, Risk Mitigation Assessments and planning based on approved designs.
Network onboarding of new clients or services. Participates in deployment, troubleshooting and finalizing the solution, prior to their final hand-off.
Network Upgrades for existing clients or services.
Assist in designing and developing standard operating procedures for IT staff and customers.
Customer site visits and hands-on troubleshooting if necessary
Act as a point of escalation for IT networking tickets.
Creates test plans for systems upgrades and implementation and submits to Risk Mitigation meetings and other channels of approval as necessary.
Sanitize configuration, pre-deployment assessments on network devices (firewalls, switches, VMWare, etc.)
Owning and tracking progress of network projects in collaboration with Network Team Lead, other team members, and project manager(s)
Attending daily and weekly meetings with updates, stats and reports available.
Attending risk mitigation meetings
Deploys security policies and procedures for company and customers.
Collaborating with, mentoring, and helping level1 admins, and site technicians.
Designs or implements network and vulnerability scanning tools (Hitachi, Nessus)
Strong understanding of corporate firewall systems in a multi-tenant environment (Fortinet).
Configuration, Maintenance and troubleshooting of BGP deployments.
Dark Fiber, Fiber Optic standards and technologies.
Experience with implementing and managing fibre multiplexer and demultiplexer environments with DWDM SFPs.
Testing and deploying wavelength services on MUX/DEMUX units.
VXLAN Deployment and Management
Design, configure, maintain, and troubleshoot advanced network design such as spanning tree, VLT, VRF and network virtualization (SDN, Pluribus)
Uses of AppNeta, Nectus, Zabbix to monitor and troubleshoot network performance issues.

Skills and Experience

Customer obsessed with an understanding of the customer experience journey.
Required - 7+ years of experience as a Systems Administrator, Network Analyst, Enterprise IT support engineer or similar.
Subject matter expert with physical configuration and maintenance/troubleshooting of Enterprise/Data Center level networking hardware.
Subject matter expert of IT networking
Strong understanding and support of firewalls (Fortinet)
Understanding of Virtualization especially VMWare
Knowledge of NAS and SAN technologies is advantageous, along with backups infrastructure. In particular:

TrueNAS and HP Apollo for NAS, Isilon, Nimble, Pure Storage, and Cohesity.

Fluid with monitoring and ticketing systems
Ability to create specified policies and procedures documents.
Excellent written and verbal communication skills
Comfortable at leading customer technical discussions and meetings
Provides internal training to junior IT staff.
Comfortable working in a fast paced 24*7 environment with flexibility to work on-call, after-hours and weekends when needed.
Nice to have:

CCNP Routing and Switching/ CCNP Enterprise or CCNP Data Center

Fortinet NSE4-5

Data Center Environment experience

Other:

Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hosted Advantage is an equal opportunity employer.

The masculine and feminine used in this job description refer equally to employees of both sexes and in no way represent a particular distinction based on gender employer.

Employment is contingent upon successful completion of the background investigation.
Please note interviews will be held remotely where possible.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Permanent

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Network Administrator Level 2