HLB (hlbsolutions.com) is a growing Managed Service Provider serving clients across Southwestern Ontario. Our services include advance cybersecurity solutions to protect our client's networks from cyberthreats. We offer a fun and fast-paced work environment working with many high-profile accounts in our region. HLB is now part of MSP Corp with an expanding team across Canada covering Managed and Professional Services.

We’re seeking a Junior Inside Sales specialist to join our Guelph based team. Candidates should be based in the Guelph to Barrie Ontario area in order to manage on-site expectations, in particular during the probation period. Some remote work is possible once employees are working independently. This position is not part of a commission structure as its primarily in-bound inside sales. A base salary between $50K to 60K is offered in addition to bonus/profit share, full benefits and vacation allotment.

Responsibilities include:

Quoting and Pricing:

Prepare and deliver accurate and competitive price quotes for IT products and services.
Collaborate with vendors to obtain pricing information and negotiate favorable terms.

Sourcing and Procurement:

Source IT hardware, software, and services from various vendors.
Evaluate suppliers and negotiate procurement contracts to ensure cost-effectiveness.

Microsoft 365 Licensing:

Specialize in Microsoft 365 licensing and stay updated on licensing models and changes.
Advise clients on the most suitable Microsoft 365 plans based on their business needs.

Relationship Management:

Help build and maintain strong relationships with existing clients.
Help address client inquiries and concerns, ensuring high levels of customer satisfaction.

Product Knowledge:

Stay informed about the latest IT products, technologies, and industry trends.
Provide clients with expert advice on the best solutions to meet their specific requirements.

Sales Presentations:

Create compelling sales presentations to showcase the value proposition of the company's IT solutions.
Help the team conduct virtual or in-person product demonstrations for potential clients.

Lead Generation and Prospecting:

Identify and pursue new business opportunities through lead generation activities.
Prospect and qualify potential clients to expand the customer base.

Order Processing:

Efficiently process customer orders, ensuring accuracy and timely fulfillment.
Coordinate with relevant departments to streamline order processing workflows.

Sales Reporting:

Generate and analyze sales reports to track performance against targets.
Provide regular updates on sales activities, trends, and opportunities.

Cross-functional Collaboration:

Collaborate with other departments such as marketing, technical support, and finance.
Ensure effective communication and coordination to meet customer needs.

Pipeline Management:

Manage and maintain a sales pipeline, tracking opportunities from lead to closure.
Prioritize and strategize to maximize revenue generation.

To fit this role, candidates should have:

High level of proficiency in written communication
Excellent communication by phone, comfortable talking with clients
Good level of PC skills with ability to quickly learn new tools and technology
Understanding of basic PC & network connectivity, familiar with how desktop components connect
Basic understanding of software licensing such as Adobe and M365

HLB System Solutions, Powered by MSP Corp

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Inside Sales Specialist