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Under the leadership of the Manager, Epic Applications, the Security Coordinator has primary responsibility for administering user and provider records and manage role based security files in Epic. The Security Coordinator is responsible for creating profiles and records, maintaining accessibility for qualified users, updating user functionality and resolving security issues for all security aspects of the Epic Ambulatory and Access/Professional Billing applications.

Specialization

Epic Security (Required)

Responsible for creating profiles and records, maintaining accessibility for qualified users, updating user functionality, and resolving security issues for all security aspects of the Epic Ambulatory and Access/Professional Billing applications. Manage security standard configuration for all Hill practices. Coordinate security-related activities/meetings across application and compliance teams to design system-level access. Create and maintains procedures to activate, deactivate, and update user records. Provision application security levels and roles and establishes ownership of each particular security class. Coordinate security template, role updates and establishes a security change control process.

Set up. monitor and maintain multiple security classes for all Epic application products. Build/manage security classes based on the needs of the practices. Assign appropriate user roles and profiles to the appropriate users. Keep security standard up to date with the latest Epic releases

Epic Data Courier (Preferred)

Responsible for working with Epic application analyst on release activities for the Epic EHR. S/he will be responsible for Epic Data Courier Administration activities including but not limited to the setup and maintenance of Data Courier, related processes, and applications (e.g., Content Management, Turbocharger, Build Wizard) to facilitate data migration between various Epic environments. This role is also responsible for establishing and maintaining a Data Courier change management process and will conduct appropriate audits working in collaboration with Change Management and other IT team members.

Job Responsibilities

Manage security standard configuration for all Hill practices.
Provision application security levels and roles and establishes ownership of each particular security class.
Coordinate security template, role updates and establishes a security change control process.
Coordinate security-related activities/meetings across application and compliance teams to design system-level access.
Create and maintains procedures to activate, deactivate, and update user records.
Set up, monitor and maintain multiple security classes for all Epic application products.
Build/manage security classes based on the needs of the practices.
Assign appropriate user roles and profiles to the appropriate users.
Keep security standard up to date with the latest Epic releases, meet with all application team leads to decide on any new security updates, document decisions, configure, test and apply security changes to production.
Perform routine maintenance; logging, troubleshooting, and escalating security issues as needed.
Advise in house staff on the functions of security access and user functionality.
Other related duties as assigned

Required Experience -

Knowledge, Skills and Abilities

Current Epic Certification in Epic Security Coordinator required; plus one additional application certification in Epic Ambulatory, Cadence/Prelude, or Resolute Professional Billing
Demonstrated ability to effectively lead a team of technical professionals required; previous supervisory experience highly desirable.
Health Care background required (5+ years)
Previous experience in security administration setting up security profiles and roles in Epic or other EHR application.
Demonstrated knowledge of structured processes, technical project management, software testing and documentation.
Ability to work independently and function as an integral part of the team.
Strong analytical and problem solving skills. Excellent oral and written communication skills both technical and business focused.
Demonstrated ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines and resource constraints.
Capable problem solver that follows rigorous logic to bring effective solutions to complex customer problems including technical and business process

Required Education:

Bachelor’s degree in Computer Science, Information Systems or closely related field, or equivalent education and work experience.

Additional Comments:

This is an onsite position located in San Ramon, CA. (not available for remote employment).

Additional Information

Hill Physicians is an Equal Opportunity Employer

Position Description

Job Family

Application Analyst

Position

Application Analyst

Specialization

Billing, Registration & Scheduling, Authorizations, System Configuration, Claims, Ambulatory Clinical, Online Products and Interfaces, Population Health

Exempt/Non-Exempt

Exempt

Job Status:

Full-time / Part-time

Location:

San Ramon, Sacramento, San Joaquin

Supervisor Title:

Manager

Department Name:

IT Delivery and Operations

Cost Center Number:

3304

Grade:

5

Bonus Level:

3

Travel:

This is a full-time position and required to be present in San Ramon office up to 50% of time. This position may require longer hours and occasional weekend work as job duties demand.
Frequent travel to physician and regional offices in Northern California; may require travel to Epic headquarters in Madison, Wisconsin

Overview:

Application Analyst I

Under the leadership of the Applications Manager, the Application Analysts primary role is to have a complete working knowledge of assigned application, to include an understanding of the assigned department workflows for the associated system build/configure, upgrade and release process. The Application Analyst will act as the primary support contact for the application and coordinate issues that arise in their area of responsibility and must be very knowledgeable about the organization's policies, procedures, and business operations. They will perform workflow analysis, data collection and report issues associated with the software. The Application Analyst will serve as a liaison between team, end users, third parties and technical staff. They will work with end users by participating in training and troubleshooting issues and questions. Performs routine assignments in the entry level to a senior level job progression. Follows processes and checklists. Works alongside operational end users. Primarily responds to application issues and requests. Communicates known issues.

Specialization

Epic Security (Required)

Responsible for creating profiles and records, maintaining accessibility for qualified users, updating user functionality, and resolving security issues for all security aspects of the Epic Ambulatory and Access/Professional Billing applications. Manage security standard configuration for all Hill practices. Coordinate security-related activities/meetings across application and compliance teams to design system-level access. Create and maintains procedures to activate, deactivate, and update user records. Provision application security levels and roles and establishes ownership of each particular security class. Coordinate security template, role updates and establishes a security change control process.

Set up. monitor and maintain multiple security classes for all Epic application products. Build/manage security classes based on the needs of the practices. Assign appropriate user roles and profiles to the appropriate users. Keep security standard up to date with the latest Epic releases

Epic Data Courier (Preferred)

Responsible for working with Epic application analyst on release activities for the Epic EHR. S/he will be responsible for Epic Data Courier Administration activities including but not limited to the setup and maintenance of Data Courier, related processes, and applications (e.g., Content Management, Turbocharger, Build Wizard) to facilitate data migration between various Epic environments. This role is also responsible for establishing and maintaining a Data Courier change management process and will conduct appropriate audits working in collaboration with Change Management and other IT team members.

Job Responsibilities:

Application Analyst I

Generally performs single function tasks that tend to be of limited size and scope
Uses existing procedures to identify and solve routine or standard problems
Analyzes information and standard practices to make judgments
Contributes to maintaining current technologies
Performs Troubleshooting
Acting as the primary support contact for the application's end‐users
Provide software product function, design, and build/configure expertise needed for successful product implementation.
Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
Guiding workflow design, build/configuring and testing the system, and analyzing other technical issues associated with software ensuring design and configuration meets patient care and business needs
Works with team members, vendors and customers to ensure that the application systems are properly maintained and necessary changes are reliably tested, implemented, and documentation is current. Serving as a liaison between end users' workflow needs and implementation staff
Maintaining regular communication with software vendor representatives, business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
Expert in workflows identifies areas for system optimization and process improvement. Develops solutions and collaborates with the team and management to implement these solutions.
Works to ensure that user problems and configuration requests are appropriately addressed, and system upgrades are successfully executed with minimal disruption to operations
Develops and manages effective customer relationships with end-users and other team members to enhance the timeliness and effectiveness of technology solutions.
Responds promptly to the needs of end-users, and meets Service Level Agreements as defined in conjunction with our customers following issues through to closure.
Participates in team and leadership meetings to discuss team and ongoing project related activities, issues, change, communications, and updates.
No supervisory responsibility
Accountable for developing technical skills

Required Experience And Professional Skills

Application Analyst I

Experience

1-3 years of experience in Healthcare industry and experience in required application discipline a plus

Professional Skills

Application system knowledge
Strong interpersonal skills
Has basic knowledge of the processes and methods of the discipline
Growing knowledge of the principles in a discipline
Basic understanding of fundamental workflows and data structures within their primary application.
Basic understanding of integrated workflows and touchpoints with their primary application.
Basic knowledge of an application functionality
Ability to clearly communicate responses to others' questions.
Demonstrated ability to work effectively with others
Ability to work independently and function as an integral part of the team
Flexibility and adaptability with respect to changing end‐user business needs
The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible
The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
The ability to gain trust and establish effective relationships with system end users, business unit and vendor counterparts
The ability and willingness to learn new software and systems
Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence bring effective solutions to complex customer problems
The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
The willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity
Strong analytical and problem solving skills. Excellent oral and written communication skills both technical and business focused.
The ability to communicate information clearly and concisely with leadership and subject matter experts

Required Education And Certifications

Application Analyst I

Education

Master’s Degree preferred, minimum Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience

Certifications

Credentialed in one applications
Area of discipline certification within 90 days of hire/training

Hill Physicians Medical Group

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