Job Type

Full-time

Description

Position Summary:

The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.

Roles and Responsibilities/ Essential Functions:

Provides security event monitoring and analysis to identify critical cyber security events for clients.

Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).

Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an observed attack.

Document and escalate incidents (including event’s history, status, and potential impact for further action), that may cause ongoing and immediate impact to the environment.

Notify clients of suspected cyber incidents and articulate the event’s history, status, and potential impact of further action.

Work with customers to validate/resolve computer security incidents and vulnerability compliance.

Provides recommendations for system tuning and enhancements.

Create basic Analytic rules for automation for approval.

Provide basic support for SOC services including but not limited to Managed XDR, Managed EDR, Managed Security Awareness Training and Managed Vulnerability Scanning.

Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.

Perform recurring customer status calls.

Draft Standard Operating Procedures (SOPs) as directed.

Participate in an after-hours on-call rotation.

Requirements

Competencies:

Accuracy - Strong attention to detail.
Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Coaching and Development – ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
Innovative – ability to look beyond the standard solutions.
Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

1+ years working in Information Technology Administration, help desk or other equivalent experience.
Basic understanding of cybersecurity best practices.

Preferred Experience:

1+ years working in or with security products

Required Skills, Education and/ or Certifications:

Associate degree or equivalent experience
Experience with security tools
Microsoft SC-900 (Within 6 months of employment)
Microsoft SC-300 (Within 1 year of employment)

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in Information Technology or related field
Experience with SIEM software
Experience with Defender for endpoint
Azure, AWS, GCP
DevOps

Equal Opportunity Employer - Including Disabled and Veterans

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Heartland Business Systems

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Security Operations Center (SOC) Analyst I