We are looking to add some amazing people, like yourself, to our already amazing Leadership team.

Are you looking for a new opportunity to advance your career?

As one of Canada’s Fastest Growing Companies we provide opportunities to grow professionally, make lifelong friendships and experience the excitement of growth.

The new year is the perfect time for new beginnings, what are you waiting for apply today.

About the Position

As a Vcio - IT Strategic Advisor you will be responsible for working closely with business owners/leaders to provide technology recommendations and budget forecasts for existing and future technology requirements. You will be responsible for researching, creating and presenting IT plans and solutions for a wide range of technologies from new internet connections, to replacement of servers/networking, business applications, VoIP, video conferencing and mass PC deployments.

Additionally, you will be working with clients to manage their IT budget and prioritize their investments. This position is a dynamic and fast paced mixture of relationship building, business analysis, and consulting.

This position will be remote, but some onsite client visits may be required.

Responsibilities

The Strategic Advisor role is tailored for an industry professional that has a passion for IT. You will have the opportunity to work closely with business owners and C-level executives. Some of the responsibilities that you will have include the following:

Visit client sites as needed to meet with clients and gather information
Create/revise each client's IT Plan
Present each client their IT Plan annually
Review client's IT Plans quarterly
Conduct a quarterly conference call with clients to review their IT Plan and get approval to move forward on any items scheduled for the quarter
Assist client with budgeting and prioritization of IT Plan
Understand business needs and recommend technology solutions to meet needs
Help clients identify opportunities to use technology to improve processes or otherwise advance their business
Provide evidence/ROI to support your recommendations when applicable
Prepare project outlines/scopes for IT Plan solutions that the client has approved
Keep your clients aligned with industry best practices
Maintain an understanding of how each of your clients' IT systems work and what applications they use
Respond to client requests within 4 hours, during business hours including days when in the field.
Provide friendly, personalized customer service
Ensure happier IT is meeting all of our clients' needs
Traveling to client's offices may be required

Requirements

2-5 years of experience working in an IT related role
General understanding of the following IT concepts
Network designs/topology
Networking
Servers/Server Roles
Virtualization
Storage
Routing
Firewalls
WAN Technologies
General understanding of the current threat types of cyber security
General understanding of disaster recovery / business continuity solutions
General understanding of major business application types and their functions
General understanding of software licensing
Experience working on a peer level with business executives and owners
Experience presenting and communicating ideas
Able to think quickly and respond to questions/objections
Fluent, clear spoken English
Excellent written English (to create clear, concise, client-facing communications)
Excellent verbal/written communication and interpersonal skills
Ability to prioritize and triage client requests as they come in
Ability to ask the right questions to clearly understand client requests
Ability to interpret client requests and understand root meaning/cause
Effective delegation skills with the ability to apply accountability to elicit the desired result
Resourcefulness to find answers and solve problems
Available to clients via phone outside of business hours in the event of emergencies
Clear Criminal Record

Benefits

Short and long-term disability coverage and life insurance
Group RRSP (with corporate contributions)
15 Paid Flex Days + your birthday off
Medical, dental and vision coverage

About happier IT

We are a growing family of highly motivated, hard-working, and fun-loving professionals, who are dedicated to ensuring our clients have the best IT tools and systems. Our clients are local businesses and not-for-profit organizations, typically with 25-250 computers, who believe that technology can improve their organizations, and need people with the expertise to help them to realize that dream.

We've been around since 1996, and have grown consistently since then; placing us on lists such as BC's 100 Fastest Growing Companies, Profit Magazine's list of Canada's Top 200/500 Fastest Growing Companies, and industry lists like the MSP Mentor Global 501, which ranks the top 501 IT service providers in the world.

Job Type: Full-time

Benefits:

Dental care
Extended health care
Life insurance
Paid time off

Schedule:

Monday to Friday

Work Location: Remote

Happier IT Inc

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