About GroupHEALTH

At GroupHEALTH, we’re proud of the work we do, but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.

Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away: our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members.

About The Role

The Senior Governance, Risk & Compliance Coordinator will support the effective administration and analysis of legal, compliance, complaint, privacy, risk, and governance matters across the GroupHEALTH Family of Companies. Through accurate records, evidence review, proactive follow-up, and practical recommendations, the Senior GRC Coordinator strengthens controls, transparency, regulatory readiness, and informed decision-making. Reporting to the Chief Transformation Officer with a dotted line to the General Counsel, Legal & Compliance, this role serves as a key bridge between GroupHEALTH’s executive team, our parent company (Munich Reinsurance), and divisional leadership.

This is a hybrid role based out of our Surrey office. Remote work and other locations will not be considered.

What to Expect in Your First 3 Months:

First 30 Days: Build a working understanding of the GroupHEALTH Family of Companies structure, the GRC operating model, key stakeholders, processes, and escalation pathways.
First 60 Days: Gain control of active legal, compliance, complaint, privacy, risk, and governance matters, including key records, deadlines, actions, and reporting requirements. Build effective working relationships across the GRC Team, Legal, the Complaints Office, business units, and other key stakeholders.
First 90 Days: Establish reliable routines for intake, tracking, documentation, follow-up, escalation, and status reporting.

What You’ll Do

In collaboration with the Chief Transformation Officer, General Counsel, GRC Team, Complaints Office, and business leaders:

Legal Administration

Coordinate the intake, routing, tracking, and follow-up of legal and contract matters
Maintain current, confidential, complete, and accessible legal matter, contract, filing, and corporate records
Coordinate document collection, external counsel requests, approvals, meetings, and correspondence

Compliance Administration

Support licensing, regulatory filings, policy administration, training, attestations, audits, and compliance reporting
Maintain compliance calendars, records, and evidence, and track filings, renewals, approvals, deadlines, and remediation through to completion
Support compliance incident and regulatory change administration

Complaint Administration

Monitor approved complaint intake channels and ensure matters are promptly logged, acknowledged, and routed according to approved processes
Coordinate with the Complaints Office, Legal, business units, and other teams to gather information, documentation, and timelines, and compile a detailed, accurate case history for review by the accountable officer
Maintain complaint registers and files, and track deadlines, correspondence, evidence, milestones, corrective actions, referrals, notifications, status updates, and closure requirements
Reconcile complaint records and escalate overdue, urgent, or potentially reportable matters
Provide administrative support. This role does not conduct investigations, make findings, interpret requirements, or decide outcomes

Governance and GRC Support

Coordinate committee schedules, agendas, meeting materials, minutes, reporting, decisions, and action logs
Support privacy and risk intake, documentation, tracking, audits, and remediation follow-up
Review GRC records and supporting evidence to identify control gaps, recurring issues, emerging trends, and matters requiring further review or escalation
Support third-party risk reviews by coordinating due diligence, organizing evidence, tracking findings and remediation actions, and escalating gaps
Prepare routine dashboards and status reports across legal, compliance, complaints, privacy, and risk
Maintain organized, protected, and audit-ready GRC records and repositories
Provide practical recommendations to strengthen controls, reporting, workflows, and decision-making

What We’re Looking For

Post-secondary education in business, legal administration, compliance, risk, or a related field
Paralegal education or experience is an asset
Two or more years of relevant administrative or coordination experience
Experience managing confidential records, competing deadlines, and multiple stakeholders
Experience in a regulated industry, or supporting legal, compliance, complaints, risk, or governance activities, is an asset
Proficiency with Microsoft Office, including SharePoint
Strong written and verbal communication skills, with sound judgment and discretion
An equivalent combination of education and experience may be considered

Critical Competencies

You will succeed in this role if you are:

Organized and Disciplined - You plan effectively and maintain reliable systems for records, actions, deadlines, and competing priorities, following matters through to completion with accurate, audit-ready documentation.
An Effective Communicator and Collaborator - You communicate clearly and professionally, prepare concise and accurate materials, and build strong working relationships across the business and with external stakeholders.
Accountable, with Strong Follow-Through - You take ownership of your commitments, follow up on time, and flag delays, barriers, or missing information early through the appropriate channels.
Sound in Professional Judgment and Risk Awareness - You handle sensitive information with discretion, recognize legal, regulatory, privacy, reputational, and operational risk indicators, and escalate concerns appropriately.
An Analytical Thinker Focused on Continuous Improvement - You review evidence to identify gaps, recurring issues, and trends, and contribute practical recommendations that improve workflows and controls.

Compensation

At the time of this posting, the estimated annual base salary for this position is $85,000-95,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join Us

Beyond salary, we offer generous paid time off, extended health and dental benefits, RRSP matching, and flexible work options
Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace
A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive

Accommodation and Inclusion

GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with GroupHEALTH, we’d love to hear from you. Click Apply to submit your application.

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Senior Governance, Risk & Compliance Coordinator