This is a full-time hybrid role (2 days per week onsite) for a growing marketing agency in Toronto's west end (Etobicoke).

Reporting to the Vice President of Client Services, the AM will manage client business. This role includes planning, negotiating and implementing growth strategies to increase client value, performing daily account management to ensure clients’ needs are properly met, utilizing reporting tools to identify and react to performance indicators; conducting research to develop new business markets and maintaining an in-depth understanding of the company’s products and their value proposition. The AM will also occasionally attend conferences, meetings and industry events to maintain strong client working partnerships.

Responsibilities:

Managing client portfolios
Managing and maintaining strong relationships with existing clients
Developing growth strategies and implementing plans to increase client revenue
Account and campaign management - providing practical solutions through timely analysis, problem-solving and proactive thinking
Monitoring reports and analyzing data to identify areas of improvement
Having in-depth knowledge of the company’s products and services, mapping company strengths to client needs
Negotiating with stakeholders
Reviewing client contracts, monitoring and enforcing compliance requirements
Working closely with Finance to ensure all accounts are in good standing and disputes are resolved accordingly
Researching and developing opportunities in new and emerging lead generation markets
Keeping abreast of competition, emerging trends and issues within the online performance marketing industry

Qualifications/Desired Experience:

Minimum 1+ years of full-time account management
Proactive, self-starter who is driven by performance, revenue and metrics
Exceptional negotiation and relationship-building skills
Strong decision-making and problem-solving skills
Exceptional analytical, organizational and interpersonal skills
Strong verbal and written communication skills
Experience with the design and implementation of account management strategy
Able to prioritize and manage multiple accounts/relationships/tasks concurrently
Interest and familiarity with social media, the Web and emerging web technologies
Understanding of digital marketing industry, trends, terminology, and channels an asset

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