Global Gourmet Foods is a division of Premium Brands Holdings Corporation (TSX: PBH) which owns a broad range of leading specialty food manufacturing and differentiated food distribution businesses with operations. Global Gourmet Foods is a federally registered food manufacturer who supplies premium kettle products to key accounts in both domestic and export markets. We are looking for dynamic individuals to join our fast-growing company.

We are currently looking for an IT Support person to join our Richmond, BC team. If you are resourceful, if you like work well done and if you wish to work in a stimulating and growing environment, this job is for you!

The successful candidate will work in the IT Team, reporting to the IT Business Analyst to prepare, deploy, maintain and troubleshoot the company’s technology assets for both on-site and remote users. You will play an integral role in Global Gourmet Group’s operations group.

DESCRIPTION OF DUTIES:

Prepare all equipment and access for the arrival or departure of employees
Install, test, configure, maintain and repair computer hardware, software, operating systems and the corporate network
Prepare documentation and diagrams of computer and office equipment
Be a resource person for all applications in the Microsoft Office 365 Suite
Assist in moving and/or setting up computer rooms and servers
Provide support for the VOIP telephone system
Troubleshoot and resolve incidents and problems related to users and IT infrastructures, on site or remotely, including computers, servers, virtualizations, cell phones, printers, etc.
Respond to alerts, sometimes after hours, when necessary
Periodic after hours maintenance
Participate in IT succession planning, testing and implementation
Participate in IT security and compliance audits

QUALIFICATIONS AND REQUIREMENTS:

University/college diploma in computer technology or equivalent
Minimum of 5 years experience in IT support, help desk or related functions
Very good knowledge of virtualization technologies (Hyper-V, VMware) and Windows servers (Linux server knowledge would be an asset)
Excellent knowledge of Active Directory and related services (GPO, DNS, DHCP, etc.)
Excellent knowledge of networking (firewall, switch, router, WiFi), Microsoft365 products, QuickBooks products
Performs job duties in an accurate, detail-oriented, and organized manner, both as part of a team and independently
Comfort and confidence working in a fast-paced organization with tight deadlines
Effective written and verbal communication skills

Competitive salary and wages are negotiable depending on experience

If interested, please forward your resume and cover letter to apply@theglobalgroup.com with the subject titled "IT Support / Help Desk". While we greatly appreciate all the replies and applications we receive, regretfully only those selected for an interview will be contacted. Thank you.

Job Types: Full-time, Permanent

Benefits:

Dental care
Employee assistance program
Employee stock purchase plan
Extended health care
On-site parking
Vision care

Schedule:

Monday to Friday

Work Location: In person

Global Gourmet Foods

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IT Support / Help Desk