HireArt is helping Gatik find a part-time IT Support Engineer to guide the expansion and ensure the effectiveness of its corporate IT systems to support its rapid business growth.

The ideal candidate has a passion for building scalable, reliable, maintainable infrastructure, and enjoys working closely with talented and collaborative teammates and users.

As a part-time IT Support Engineer, you'll:

Provide proactive technical support for information systems, software applications, and network infrastructure.
Set up and configure multi-location computer systems, peripherals, and accounts assigning appropriate security levels.
Install software and repair hardware and peripherals.
Troubleshoot, diagnose problems, implement corrective action procedures, and/or escalate to other technical resources as appropriate.
Serve as a technical resource to all business units.
Lead or assist with onboarding of new company acquisitions and employees.
Design and produce moderately complex reports.
Document all pertinent technical data, ticketing details, and end-user information.
Research and recommend user system equipment upgrades and manage equipment inventory.
Develop and test user documentation.
Work with vendors and partners to resolve equipment failures/problems.
Perform routine security checks on the system; Install, repair, and remove wire and cable lines.
Assist with complex technical projects.
Contribute to unit goals by accomplishing related duties as required.
3+ years of experience with network architecture and practical implementation
3+ years of experience supporting Windows, Linux and MAC systems in a production environment
3+ years of experience in Google Workspace administration
Experience with Jira Service Management and Confluence
Experience with data backup and recovery on end-user systems
Experience with network printer management
Experience with audio/visual setup and troubleshooting for meeting & conference rooms
Experience supporting iOS and Android devices in a production environment
Security-conscious with practical experience
Solid computer hardware experience
Well-demonstrated ability to balance support requests and team projects
Demonstrated ability to quickly pick up new technologies
Demonstrated ability to provide guidance and training to corporate users

Preferred Qualifications:

Network administration experience (on-prem hardware). Configuring/managing routers, switches, firewalls, and Access Points
Experience with Google Cloud, AWS & Azure
Experience with Fortinet firewalls, Meraki Switches, and Access Points. UniFi router, switches, and access points
Working knowledge of scripting in Python, Bash & Powershell
Cybersecurity training or certification
Linux, MAC, or Windows certification
Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
Previous experience supporting large engineering teams in a start-up environment

Commitment: This is a part-time, ongoing contract position staffed via HireArt and based on-site in Toronto, ON.

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Part-time IT Support Engineer