Innovative – Forward Thinking – Productivity through People – Customer Focused

Galaxy provides Canada’s leading enterprise customers with complete remote communication solutions. As part of an entrepreneurial team in this rapidly growing business, you will help businesses of all sizes leverage technology to connect with customers, employees and partners. As part of our Engineering team, you will be assisting to ensure the integrity of the networks. This includes securing, configuring, and optimizing all network systems and services.

About the Role

You will troubleshoot technical problems for customers by debugging, networking, system administration, updating documentation and coding/scripting. You'll identify the root problem and improve supportability by working with a team of engineers and product managers. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. You will help drive the success of Galaxy Broadband by understanding and advocating for our customers’ issues.

What You’ll Be Doing

Serve as a subject matter expert for network routing, switching, firewalls, remote access, and other LAN and WAN technologies.

Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.

Support high availability and ensure uptime consistent with the organization's business requirements.

Support day-to-day operation of network infrastructure and services.

Work with vendors, business users and other resources to assess and understand technologies and develop proposed beneficial technical solutions.

Participates in configuration of monitoring tools and alert mechanisms.

Assist and/or Lead IT Infrastructure Capital Projects.

Assist in improving and maintaining security posture across the infrastructure services and equipment in line with security and regulatory policies.

Identify technology gaps and work to evaluate and select appropriate value-add solutions and innovations.

Ensures appropriate compliance and audit requirements are met.

Participate in a 24x7 on call rotation and respond to outages related to network infrastructure and services.

About You

Experience. 7+ years of Strong Enterprise networking with Routing/Switching.

Thorough Knowledge with Cisco / Nokia routing and switching in an Enterprise network environment.

Thorough Knowledge with multiple Routing Protocols. (OSPF, BGP, EIGRP).

Thorough Knowledge on SDWAN (Fortigate/Cisco).

Thorough Knowledge with Wireless LANs.

Experience on VPN, IP sec tunnels configurations and troubleshooting.

Ability to assist in defining tools and automation needed to achieve process and technical improvements.

Experience with advocating for customer issues or needs.

More About You

NSE certifications with FortiNet. Knowledge and experience with Fortinet product lines, including FortiManager / FortiAnalyzer.

Understanding of Linux operating systems, scripting, and automation.

Knowledge of VMware.

Experience and understanding of FTTX XGS-PON.

What We Offer

· A culture that is both rich and diverse, focused on onboarding great talent!

· A collaborative environment built on a foundation of Teamwork.

· A modern, digitally advanced workplace.

· A coach committed to supporting the achievement of your personal career goals.

· Benefits & Rewards Programs.

· Competitive compensation program.

· A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities.

Equal Opportunity Employer

Galaxy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

COVID-19 Considerations

In line with Health recommendations and risk assessments

Job Types: Full-time, Permanent

Salary: $75,000.00-$85,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay

Application question(s):

Have you worked in a 24x7 environment, with on-call duties before?

Education:

Secondary School (preferred)

Experience:

Enterprise or Service Provider routing/switching: 5 years (preferred)

Work Location: Hybrid remote in Mississauga, ON

Galaxy Broadband Communications Inc

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