Forgepoint Capital is posting on behalf of it's portfolio. This company is a fast growing cybersecurity company looking for a critical addition as their SVP, Cybersecurity Services Leader.

Responsibilities

Develop, implement, and execute a clear strategy for delivering world-class tech-

enabled services, support and value to their customers globally

Lead the transformation and change management from a traditional professional

services model to a tech-enabled managed services delivery model

Own and deliver on the financial goals and metrics, including bookings, revenue, and

gross margin. Drive a highly profitable tech-enabled services organization by building,

implementing, enforcing and evolving repeatable processes; shift the mindset and

incentive structure to reward efficiency

Lead operational delivery of services and training to their customers and

partners - overseeing resource management, project delivery, and operational success

metrics

Build and scale global services operations (people, process, systems and tools) to

efficiently deliver a best-in-class customer experience

Collaborate cross-functionally and build relationships across the C-suite; partner closely

with product and technology on the development and evolution of their product; support

automation assessments

Partner closely with sales and marketing; assisting sales with selling and serving as an

executive sponsor for their strategic customers and partners

Attract, develop and retain world-class talent and culture while building a high

performance organization; inspire, encourage, enable and develop the growing team of

300+ people

Professional Qualifications

Experience leading a global services organization in a fast paced, growing organization

with accountability for operational, customer and financial targets

Strong track record of building and scaling tech-enabled services team; has a

background in consulting AND tech-enabled services; somebody who knows how to

integrate product to achieve the company's vision

Deep understanding of services partner delivery models and how to build a services

strategy that is mutually beneficial for the company and their partners

Significant experience managing all aspects of services operations - offering

development, strategic planning, project delivery, resource management and capacity

planning

Experienced operating in high-growth, scale-up environments that necessitate a bias for

action

This leader will also be an expert in the business of delivery (offering development,

strategic planning, org design, project delivery, margins by team and practice area, flow

of customer experience, resourcing and capacity planning)

Forgepoint Capital and our portfolio is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. All new hires must pass a background check as a condition of employment.

Forgepoint Capital

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SVP, Cybersecurity Services Leader