Job Description: Headquartered in Ottawa, with additional design center locations in Waterloo and San Jose, Fidus is a global leader and dynamic high-tech design firm. Fidus specializes in leading-edge electronic product development. Our hardware, software, FPGA, and signal integrity teams innovate, design, and deliver next-generation products for clients in emerging technology markets.

Fidus leads in system, hardware, and embedded software design, providing a technical advantage to our global clients, from tech giants to start-ups. We work on leading edge technologies within High-Speed Communication, High Resolution Video, and High-Performance Computing.

Established in 2001, Fidus successfully completed over 3,000 projects for over 300 customers by serving diverse clientele at such industries as Telecom/Datacom, Aerospace and Defence, Consumer, Semiconductors, Industrial/Automotive Controls, and Medical. Being the inaugural Xilinx Premier North American Design Services member means that we have great FPGA designers with leading edge expertise, and we solve some of the customers toughest design challenges.

We are looking for an experienced Intermediate IT Specialist (Intermediate System Administrator) who will be working closely with the business to help support our growth. A distinguished Intermediate IT Specialist at Fidus executes efficiently on set priorities and continually brings improvements forward. Our ideal candidate will be motivated by a fast-paced environment, have a keen attention to detail and enjoy working with a team towards a common goal.

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What's in it for You: *

Working with a Proudly Tier 1 High-Tech Design House at a Rapidly Expanding Industry: We work on advanced technologies that enable Artificial Intelligence (AI), Internet of Things (IoT), Autonomous Vehicles, and Fin tech.
Join an Evolving Company: Make your voice heard and create the change you want to see.
Join During Rapid Growth Mode: Within the past few years our growth achieved over 55% and we have continued strong projections for 2022, you’re joining at an exciting time in Fidus history.
Work with Cutting Edge Technology: You will be exposed to a variety of leading technologies and be part of a team that solves the hard problems that new technologies present.
Generous Benefits Package and Company Culture: Our employees are everything to us. Featuring a full benefits package, healthy work/life balance, and a company culture where you feel like you are part of a family.

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A Look into the Intermediate IT Specialist Role*

Provide hands on IT administration for a medium sized business;
Manage the IT Help Desk including prioritization and resolution of tickets, ensuring requests are dealt with in an efficient and timely manner;
Purchase and provision of new user hardware, software and accounts;
Maintain the Telus hosted VoIP phone system;
Maintain password management tool and on-boarding of employees;
Manage upgrades and maintenance schedule for all laptops and servers;
Configure and troubleshoot network MFPs.

Qualifications Required

College diploma or Bachelor’s Degree in a computer-related field or the equivalent related work experience;
Minimum of 5 years of experience in a similar position in IT (System Administrator, etc.);
Strong diagnostic and problem-solving skills;
Mastery of the following: Windows OS including Active Directory, File and Print servers, RDS, Group Policy, exchange online;
Detailed knowledge of the following: SFTP, DNS, DHCP, Linux (Ubuntu/Red Hat), UPS hardware;
Experience managing, testing, and restoring backups for multiple servers, databases, and systems;
Knowledge of Microsoft Office 365 configuration and tools;
Knowledge of network/server components and connectivity;
Proven ability to develop and maintain comprehensive documentation with a high level of detail;
Understanding of compliance and cybersecurity frameworks as they apply to decision making and technical implementation;
Able to shift schedule to work the odd evening or weekend to repair critical systems/components or perform upgrades/fixes outside of business hours;
Require access to a working vehicle and hold a valid driver’s license;
Ability to obtain security clearance to work within Canadian and US government contract requirements (e.g., Secret Clearance);
Existing security clearance is an asset.

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Thank you for your interest in Fidus. We welcome and encourage diverse candidates to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Fidus is committed to creating a diverse environment and is proud to be an equal opportunity employer._

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Job Details

Location:
Ottawa or Kitchener-Waterloo (Hybrid)

Job Term:
Permanent

Job Category:
Information Technology

Job Type: Permanent

Fidus Systems Inc.

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Intermediate IT Specialist