We have the privilege to work with a legacy client of ours that is seeking a talented Incident Manager /Manager of Technical Break Fixes/ Tier support 2 Manager. The individual will support a broad array of products and client-specific solutions. The individual we are seeking has a strong technical background, with experience in QA break-fix management and in production incident management. The ideal person must be passionate about the technology itself, as well as about coordinating and inspiring a team (or teams) to deliver on break fixes, whether in QA or in production. Process, diligence, efficiency and effective communications are all critical components of solving break fixes, especially if the situation is considered a production incident.

If you feel you are intellectually curious and would like to work with a creative team to solve a wide variety of challenges through ingenuity - and you value the benefits of direct client and user interaction - this would be a great fit!

The required skills of the role:

Solid programming knowledge and experience with PHP, CSS, JavaScript/jQuery, HTML, Bash;
Proficient in administering and supporting multiple/complex databases in MySQL and/or Percona, and the ability to analyze complex data;
Solid knowledge and experience with the approach to information security and incident management;
Strong knowledge and experience with QA and production break-fix processes and techniques, and a solid knowledge of SDLC methodologies and test management tools;

Responsibilities:

Consistently demonstrate commitment to quality and a well-thought-out approach to assignments;
Interpret business requirements and technical specifications to appropriately test or validate a break-fix solution;
Create, document and execute test plans, cases and scripts based on client and internal details, including regression testing if applicable;
May be required to perform testing to business requirements, technical specifications, industry standards and internal code/design standards;
Investigate, analyze, report and document defects; monitor and track resolution; test the correction of identified defects;
Prepare break fix summary reports or documentation;

About the company:

Proudly Canadian company established 25 years ago and still growing
Incredible tenure within the team
Career growth and opportunity
In the office working
Conveniently located with free parking and transit accessible
A friendly group of people that like to have fun

Job Types: Full-time, Permanent

Salary: $75,000.00-$95,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Flexible Language Requirement:

French not required

Schedule:

Day shift
Monday to Friday

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Woodbridge, ON: reliably commute or plan to relocate before starting work (required)

Felix Global

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Incident Manager