About us

We are a leading law firm specializing in tax law, providing top-tier services to a diverse clientele. Our team of dedicated professionals is committed to delivering exceptional legal solutions. We are currently seeking a skilled IT Support Specialist to join our dynamic team and ensure the smooth operation of our technological infrastructure.

Overview:

Reporting to the Business Manager (Edmonton & Saskatoon), the IT Support Specialist will work closely with our IT Services firm, and be responsible for maintaining the firm's computer systems, ensuring optimal performance, and providing technical support to our staff. This role requires a proactive individual with strong problem-solving skills and a customer-focused approach to support. The ideal candidate will have experience in a legal environment and be familiar with the specific IT needs of a law firm. This role requires excellent communication skills and the ability to troubleshoot IT issues efficiently.

Duties:

- Provide technical support and assistance to staff for hardware, software, and network-related issues.

- Install, configure, and maintain computer systems, printers, and other peripherals.

- Troubleshoot and resolve IT issues promptly, minimizing downtime.

- Manage user accounts, permissions, and access control.

- Maintain and update IT documentation, including inventory of hardware and software.

- Ensure data security and backup procedures are followed.

- Coordinate with our firm's IT Service Provider, and external vendors for IT services and support.

- Stay updated on the latest IT trends and technologies to suggest improvements.

- Train staff on new technologies and software.

- Systems data management

- Assist with the implementation of new IT projects and systems, and eventually manage them.

Experience:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.

- Proven experience as an IT Support Specialist or similar role.

- Strong knowledge of Windows and Mac operating systems.

- Familiarity with legal software and applications, such as case management and billing systems.

- Excellent troubleshooting skills and attention to detail.

- Strong communication skills and ability to work effectively with non-technical staff.

- Ability to manage multiple tasks and prioritize effectively.

- Experience with network administration and security protocols.

- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

- Knowledge of computer networking principles and protocols

- Ability to troubleshoot software issues effectively

Join our team as an IT Support professional to contribute your technical expertise in a dynamic work environment.

Job Type: Full-time

Benefits:

Company events
Dental care
Life insurance
Paid time off
RRSP match
Vision care

Flexible Language Requirement:

French not required

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay
Overtime pay

Experience:

IT support: 7 years (required)

Language:

English (required)

Licence/Certification:

CompTIA A+ (preferred)
Microsoft Certification (required)

Location:

Edmonton, AB T5J 0J4 (required)

Work Location: In person

Felesky Flynn LLP

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IT Support Specialist