Employer: Family and Children’s Services Niagara.
Reporting to: Director of Information Technology Services.
Location: St. Catharines, Welland, Niagara Falls.
Salary: $41.92 - $51.00 per hour, benefits package and pension plan.

Who We Are

Family and Children’s Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multi-service agency providing child welfare services, fostering and adoption, counseling, and childcare, the team at FACS Niagara works to keep children safe and families strong.

Position Summary

Reporting to the Director of Information Technology, the IT Security Administrator is responsible for the effective provisioning, installation/configuration, operation, and maintenance of IT security hardware and software and related infrastructure. The IT Security Administrator develops and implements a cybersecurity governance program, security plan, policies, and risk management framework; monitors networks and systems, detects security threats and provides specialist technology solutions and expertise in the cybersecurity field.

Key Responsibilities

Implement and maintain the Security Infrastructure (Firewalls, IDS/IPS, AV, SIEM, Event logging, etc.)
Monitor systems, software/applications, and servers to stay ahead of emerging threats.
Participate in security investigations and assist during incident response and recovery activities.
Maintain and monitor all Business Continuity and Disaster Recovery Systems and Procedures.
Conduct, assess, and action vulnerability scans, penetration tests, and threat risk assessments.
Provide support to internal teams with security concerns and security incident reports.
Assist in developing and maintaining policies, procedures, technical standards, and methods as it is relating to security administration.
Provide maintenance, support and troubleshooting for Microsoft 365 (Exchange, Teams, Intune, SharePoint), servers, Azure Cloud, VMWare, switches, firewalls, computers, mobile devices and peripherals.
Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
Manage all Windows Servers (Windows 2012/16/19/22) and ensure their availability, integrity, and security including installation and/or system recovery.
Apply OS patches and upgrades on a regular basis upgrade administrative tools and utilities, configure/add new services.
Monitor all PCs, Servers, and Mobile Devices to ensure security and compliance with the agency policies and standards.
Maintain existing hardware and accessories to ensure optimal operation.
Perform other duties as required.
Contribute to and maintain IT system standards.
Research and recommend innovative and where possible automatic approaches for the system and security administration tasks. Identify approaches that leverage our resources and provide economics of scale.

Operations And Support

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Daily scanning, implementing, and maintaining information security tools and documentation
Provide Tier III/other support per request from various customers/locations. Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with the impacted customers
Maintain the software compliance for FACS Niagara

Maintenance

Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
Configure/add new services as necessary.
Upgrade and configure system security software that supports FACS Niagara infrastructure.
Maintain Block Lists and Allow Lists for our various in-house rules.
Maintain data center environmental and monitoring equipment.
Monitor regular security access and vulnerability diagnostics and remediate any risks/issues.

Leadership

Provide excellent communication and interpretation with stakeholders which involves terminology or concepts, and regularly provide advice and recommendations on complex issues, in a manner that the stakeholders will understand.
Works in and ensures that staff work in a manner consistent with the requirements/regulations of the Occupational Health and Safety Act, and FACS policies and procedures.
Exemplifies and inspires behaviours, actions, and attitudes that are consistent with FACS's vision, mission, and values.
As a member of the Management Team, participates in the development and successful implementation of the Strategic Plan.
Provides leadership for the operational success of the Technical Services Department, and provides supportive leadership through periods of change.
Promotes integration of activities across portfolios and monitors achievement of objectives.
Articulates and constantly monitors the efficiency and effectiveness of the workflow processes to ensure the highest level of service is being provided.
Reviews, assesses, and/or recommends policies and programs that best meet the needs of the Technical Services Department.
Provides leadership to internally designated work groups, programs, and/or committees.
Provides excellent quality customer service with a high degree of confidentiality.

Relationship Management

Represents FACS in conferences and meetings.
Collaborates with stakeholders in the implementation of department plans and programs.
Develops and maintains collaborative relationships both internally and externally to ensure the most effective services are provided.

Other Related Activities

Identifies IT Software requirements in relation to enhancing the security confidentiality of agency equipment and data.
Ensures own staff expenditures adhere to FACS policies.
Strives to meet or exceed all accountabilities and achieve continuous quality improvement and excellence in all activities and outcomes, in relation to cybersecurity.
Continually participate in learning/education to maintain and update skills and knowledge.
Assists in training and orientation of peers.
Performs other duties as required.

Experience And Education

Degree or diploma in Computer Science, Information Technology, or related studies.
Additional 3 years of IT Security and networking-related experience required.
A minimum of 3 years experience with maintaining security solutions.
A minimum of 3 years experience with Antivirus, SPAM Filtering, and Firewalls.
Experience working intimately with Security Information and Event Management Systems.
Experience with Microsoft security solutions (Defender, Sentinel, Security Centre, etc.).
Experience with computer network penetration testing and techniques.
Ability to identify and mitigate network, web application, and software development vulnerabilities and explain how to avoid them.
Understanding of patch management with the ability to deploy patches promptly while understanding business impact.
Working knowledge of IT Compliance, Standards, and Frameworks.
Experience with incident response, forensic analysis, and log file analysis.
Knowledge of Windows server OS, Linux/UNIX Operating Systems, and command-line tools.
Experience with M365 (including but not limited to Exchange Online, SharePoint, Teams, Intune, Security & Compliance, etc.)
Experience with VMware Suite (V Centre, VSAN, and VM Network).
Scripting (PowerShell and Batch).
Experience with networking (Setting up VLANs, ACL, Routes, etc.)
Valid G Drivers License and access to a reliable motor vehicle with appropriate liability insurance required.

Skills And Abilities

Excellent knowledge of current personal computer operating systems, networking, email, Office Suites, communications, desktop publishing, and database concepts.
Excellent skills and experience in problem-solving networking and office automation configurations and applications.
Excellent ability to use MS Office Applications (e.g. Word, Excel, PowerPoint, etc.) and to direct and guide others on the usage of the applications.
Excellent ability to make decisions of sound judgment, often in a time-sensitive business situation.
Excellent ability to think analytically with attention to detail in the presence of frequent interruptions.
Excellent project management, time management, multi-tasking, and organizational skills.
Excellent written, oral communication and interpersonal skills providing articulate, constructive, meaningful, and timely interaction at all levels with the ability to make complex issues understandable.
Excellent communication skills to provide instructions and guidance to staff concerning Technical Services activities, challenges, and questions.
Highly detail-oriented.
Ability to deal with highly sensitive and personal information in a confidential manner, acts with integrity and trustworthiness.
Solid written documentation skills that are clear, thorough, concise, accurate, and timely.
Demonstrate critical thinking skills.
Excellent ability to work with and meet tight deadlines.
The ability to communicate in French or another language is an asset.

Efforts And Working Conditions

Work is primarily performed at a desk in a normal office environment.
Long periods of sitting and computer/phone use.
The incumbent has the freedom to move about or change positions at will.
Multi-tasks within a fast-paced, high-volume, and demanding environment.
Absorbs and interprets information from multiple parties on a regular basis.
Required to listen to and reconcile multiple points of view being discussed/presented.
Participates or leads meetings where different viewpoints are being discussed/presented.
Frequent interruptions occasionally dealing with emergency situations.
Occasional travel to FACS sites or within the region.
Occasional travel outside the region is required.
Occasional requirement to work evenings and/or weekend hours in case of Tech emergencies or after-hours implementations
Occasional lifting of equipment may be required

We thank all applicants however only those considered for an interview will be contacted.

About FACS Niagara

A lot has changed in our community and our world since the founding of Family and Children’s Services Niagara in 1898, but our organization’s commitment to safe kids and strong families holds true. Through an extensive portfolio of programming, including child protection, fostering and adoption, counseling, and childcare, FACS Niagara protects our community’s children, strengthens its families, and helps youth and adults achieve their full potential.

In the Ministry of Community, Children and Social Services 2021 Annual Review, FACS Niagara was recognized for:

100% compliance related to children and youth placed in extended society care for 24 consecutive months

100% compliance related to all Indigenous service requirements

Please apply with your cover letter and resume by March 21, 2025, at 4:30pm, to shawna.mcelroy@facsniagara.on.ca.

About Family And Children's Services Niagara

A lot has changed in our community and our world since the founding of Family and Children’s Services Niagara in 1898, but our organization’s commitment to safe kids and strong families holds true. Through an extensive portfolio of programming, including child protection, fostering and adoption, counselling, and childcare, FACS Niagara protects our community’s children, strengthens its families, and helps youth and adults achieve their full potential.In the Ministry of Community, Children and Social Services 2021 Annual Review, FACS Niagara was recognized for:100% compliance related to children and youth placed in extended society care for 24 consecutive months100% compliance related to all Indigenous service requirements

Family and Children's Services Niagara

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IT Security Administrator