Employer: Family and Children’s Services Niagara
Reporting to: Director of Information Technology Services
Location: St. Catharines, Welland, Niagara Falls
Salary: $41.92 - $51.00 per hour, benefits package and pension plan

Who We Are

Family and Children’s Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multi-service agency providing child welfare services, fostering and adoption, counseling, and childcare, the team at FACS Niagara works to keep children safe and families strong.

Position Summary

Reporting to the Director of Information Technology, the IT Security Administrator is responsible for the effective provisioning, installation/configuration, operation, and maintenance of IT security hardware and software and related infrastructure. The IT Security Administrator develops and implements a cybersecurity governance program, security plan, policies, and risk management framework; monitors networks and systems, detects security threats and provides specialist technology solutions and expertise in the cybersecurity field.

Key Responsibilities

Implement and maintain the Security Infrastructure (Firewalls, IDS/IPS, AV, SIEM, Event logging, etc.)
Monitor systems, software/applications, and servers to stay ahead of emerging threats
Participate in security investigations and assist during incident response and recovery activities
Maintain and monitor all Business Continuity and Disaster Recovery Systems and Procedures
Conduct, assess, and action vulnerability scans, penetration tests, and threat risk assessments
Provide support to internal teams with security concerns and security incident reports
Assist in developing and maintaining policies, procedures, technical standards, and methods as it is relating to security administration
Provide maintenance, support and troubleshooting for Microsoft 365 (Exchange, Teams, Intune, SharePoint), servers, Azure Cloud, VMWare, switches, firewalls, computers, mobile devices and peripherals
Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability
Manage all Windows Servers (Windows 2012/16/19/22) and ensure their availability, integrity, and security including installation and/or system recovery
Apply OS patches and upgrades on a regular basis upgrade administrative tools and utilities, configure/add new services
Monitor all PCs, Servers, and Mobile Devices to ensure security and compliance with the agency policies and standards
Maintain existing hardware and accessories to ensure optimal operation
Perform other duties as required
Contribute to and maintain IT system standards
Research and recommend innovative and where possible automatic approaches for the system and security administration tasks. Identify approaches that leverage our resources and provide economics of scale

Operations And Support

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Daily scanning, implementing, and maintaining information security tools and documentation
Provide Tier III/other support per request from various customers/locations. Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with the impacted customers
Maintain the software compliance for FACS Niagara

Maintenance

Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities
Configure/add new services as necessary
Upgrade and configure system security software that supports FACS Niagara infrastructure
Maintain Block Lists and Allow Lists for our various in-house rules
Maintain data center environmental and monitoring equipment
Monitor regular security access and vulnerability diagnostics and remediate any risks/issues

Leadership

Provide excellent communication and interpretation with stakeholders which involves terminology or concepts, and regularly provide advice and recommendations on complex issues, in a manner that the stakeholders will understand
Works in and ensures that staff work in a manner consistent with the requirements/regulations of the Occupational Health and Safety Act, and FACS policies and procedures
Exemplifies and inspires behaviours, actions, and attitudes that are consistent with FACS's vision, mission, and values
As a member of the Management Team, participates in the development and successful implementation of the Strategic Plan
Provides leadership for the operational success of the Technical Services Department, and provides supportive leadership through periods of change
Promotes integration of activities across portfolios and monitors achievement of objectives
Articulates and constantly monitors the efficiency and effectiveness of the workflow processes to ensure the highest level of service is being provided
Reviews, assesses, and/or recommends policies and programs that best meet the needs of the Technical Services Department
Provides leadership to internally designated work groups, programs, and/or committees
Provides excellent quality customer service with a high degree of confidentiality

Relationship Management

Represents FACS in conferences and meetings
Collaborates with stakeholders in the implementation of department plans and programs
Develops and maintains collaborative relationships both internally and externally to ensure the most effective services are provided

Other Related Activities

Identifies IT Software requirements in relation to enhancing the security confidentiality of agency equipment and data
Ensures own staff expenditures adhere to FACS policies
Strives to meet or exceed all accountabilities and achieve continuous quality improvement and excellence in all activities and outcomes, in relation to cybersecurity
Continually participate in learning/education to maintain and update skills and knowledge
Assists in training and orientation of peers
Performs other duties as required

Experience And Education

Degree or diploma in Computer Science, Information Technology, or related studies
Additional 3 years of IT Security and networking-related experience required
A minimum of 3 years experience with maintaining security solutions
A minimum of 3 years experience with Antivirus, SPAM Filtering, and Firewalls
Experience working intimately with Security Information and Event Management Systems
Experience with Microsoft security solutions (Defender, Sentinel, Security Centre, etc.)
Experience with computer network penetration testing and techniques
Ability to identify and mitigate network, web application, and software development vulnerabilities and explain how to avoid them
Understanding of patch management with the ability to deploy patches promptly while understanding business impact
Working knowledge of IT Compliance, Standards, and Frameworks
Experience with incident response, forensic analysis, and log file analysis
Knowledge of Windows server OS, Linux/UNIX Operating Systems, and command-line tools
Experience with M365 (including but not limited to Exchange Online, SharePoint, Teams, Intune, Security & Compliance, etc.)
Experience with VMware Suite (V Centre, VSAN, and VM Network)
Scripting (PowerShell and Batch)
Experience with networking (Setting up VLANs, ACL, Routes, etc.)
Valid G Drivers License and access to a reliable motor vehicle with appropriate liability insurance required

Skills And Abilities

Excellent knowledge of current personal computer operating systems, networking, email, Office Suites, communications, desktop publishing, and database concepts
Excellent skills and experience in problem-solving networking and office automation configurations and applications
Excellent ability to use MS Office Applications (e.g. Word, Excel, PowerPoint, etc.) and to direct and guide others on the usage of the applications
Excellent ability to make decisions of sound judgment, often in a time-sensitive business situation
Excellent ability to think analytically with attention to detail in the presence of frequent interruptions
Excellent project management, time management, multi-tasking, and organizational skills
Excellent written, oral communication and interpersonal skills providing articulate, constructive, meaningful, and timely interaction at all levels with the ability to make complex issues understandable
Excellent communication skills to provide instructions and guidance to staff with respect to Technical Services activities, challenges, and questions
Highly detail-oriented
Ability to deal with highly sensitive and personal information in a confidential manner, acts with integrity and trustworthiness
Solid written documentation skills that are clear, thorough, concise, accurate, and timely
Demonstrate critical thinking skills
Excellent ability to work with and meet tight deadlines
The ability to communicate in French or another language is an asset

Efforts And Working Conditions

Work is primarily performed at a desk in a normal office environment
Long periods of sitting and computer/phone use
The incumbent has the freedom to move about or change positions at will
Multi-tasks within a fast-paced, high-volume, and demanding environment
Absorbs and interprets information from multiple parties on a regular basis
Required to listen to and reconcile multiple points of view being discussed/presented
Participates or leads meetings where different viewpoints are being discussed/presented
Frequent interruptions occasionally dealing with emergency situations
Occasional travel to FACS sites or within the region
Occasional travel outside the region is required
Occasional requirement to work evenings and/or weekend hours in case of Tech emergencies or after-hours implementations
Occasional lifting of equipment may be required

We thank all applicants however only those considered for an interview will be contacted. Please apply with your cover letter and resume by August 9, 2024.

About FACS Niagara

A lot has changed in our community and our world since the founding of Family and Children’s Services Niagara in 1898, but our organization’s commitment to safe kids and strong families holds true. Through an extensive portfolio of programming, including child protection, fostering and adoption, counseling, and childcare, FACS Niagara protects our community’s children, strengthens its families, and helps youth and adults achieve their full potential.

In the Ministry of Community, Children and Social Services 2021 Annual Review, FACS Niagara was recognized for:

100% compliance related to children and youth placed in extended society care for 24 consecutive months

100% compliance related to all Indigenous service requirements\

About Family And Children's Services Niagara

A lot has changed in our community and our world since the founding of Family and Children’s Services Niagara in 1898, but our organization’s commitment to safe kids and strong families holds true. Through an extensive portfolio of programming, including child protection, fostering and adoption, counselling, and childcare, FACS Niagara protects our community’s children, strengthens its families, and helps youth and adults achieve their full potential. In the Ministry of Community, Children and Social Services 2021 Annual Review, FACS Niagara was recognized for: 100% compliance related to children and youth placed in extended society care for 24 consecutive months 100% compliance related to all Indigenous service requirements

Family and Children's Services Niagara

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IT Security Administrator