Who We Are: Fairmont Hot Springs Resort, home to Canada’s largest natural mineral hot springs, is a year-round destination nestled in the heart of the British Columbia Rocky Mountains and the stunning Columbia Valley.

Guests and day visitors can enjoy everything one of Canada’s most all-encompassing experiences has to offer, including the legendary natural mineral hot springs pools, 45 holes of golf across 3 courses, a stunning RV resort and a campground, the Natural Springs Spa, our family-friendly ski area, and a variety of outdoor experiences and activities.

Our full-service destination resort promises to create memories and to connect people through the wonder of nature.

Position Summary: As the IT Coordinator, you will be responsible for maintaining, troubleshooting, and optimizing the resort's information technology systems. Your role will play a crucial part in ensuring seamless operations, exceptional guest experiences, and efficient communication across all departments.

Major Duties & Responsibilities:

· Monitor and manage the resort's network infrastructure, servers, workstations, and other IT equipment to ensure optimal performance and availability.

· Provide technical support to staff members, addressing hardware and software issues promptly and effectively.

· Perform routine maintenance tasks, such as updates, patches, and backups, to safeguard data integrity and system security.

· Maintain and troubleshooting network connectivity, including Wi-Fi, LAN, and internet access, to ensure reliable and fast connections throughout the resort.

· Assist with configuring and maintaining network equipment, such as routers, switches, and firewalls to support various services and applications.

· Install, update, and maintain software applications used across different departments, ensuring compatibility, security, and proper functionality.

· Provide training to staff members on the effective use of software tools and applications to improve efficiency and productivity.

· Implement and enforce security measures, including antivirus software, firewalls, and access controls, to protect the resort’s digital assets and sensitive information.

· Educate staff members on cybersecurity best practices and conduct regular security audits to identify vulnerabilities and mitigate risks.

· Liaise with various departments to understand their IT needs and requirements, providing technical solutions and recommendations as necessary.

· Foster effective communication channels to address IT-related concerns, updates, and changes among different teams.

· Work in collaboration with the resort’s contracted IT service providers.

· Co-operate and accept other assignments as and when required.

Minimum Qualifications & Skills:

· Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).

· Proven experience in IT support, system administration, and network management.

· Proficiency in operating systems (Windows, macOS) and common software applications.

· Strong knowledge of networking principles, protocols, and troubleshooting techniques.

· Familiarity with hardware components, peripherals, and mobile devices.

· Excellent problem-solving skills and the ability to work under pressure.

· Strong interpersonal and communication skills to interact with staff and guests effectively.

· Detail-oriented with a commitment to maintaining high-quality IT infrastructure.

Job Type: Full-time

Pay: From $65,000.00 per year

Work Location: In person

Fairmont Hot Springs Resort

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IT Coordinator