Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to!

That’s what we do, and we need your help.

For 25 years, Expera IT has worked with hundreds of small and medium sized businesses helping them with their technology needs so they can thrive, grow, and achieve their vision.

You can learn more about Expera Information Technology and Vincent Fung's work here:

www.experaIT.com

www.linkedin.com/in/vfungexperait

www.facebook.com/ExperaIT

https://www.linkedin.com/company/experait/

*Why Join Us?*

We’re an energetic, fun, focused, and effective group who thrives on big challenges. We have a strong culture of freedom, responsibility, and innovation that fosters minds who wish to experience personal and professional growth on another level. Our culture is fast-paced and we consider our work our “art,” striving for excellence in everything we do.

We’re also super proud of the fact that we’ve been named one of Canada’s Top 50 Best Managed IT Companies and a Top Growing Company 4 years in a row!

*Why Else?*

We offer an extensive benefits package for all full-time employees, including medical, dental, vision and more. What’s that you say? You want a day off on your birthday? Consider it done!

And... We're hiring like crazy right now! Looking for smart, forward-thinking problem solvers to join our team, this means plenty of growth potential and opportunities for you, that’s right, YOU!

If inside you're saying, "Hell Yeah!" please continue…

Our IT Quality Assurance Analyst position will be a key role in the future success of our organization. We are building the foundation to support massive growth and impact. There are exciting opportunities to help truly make a difference in our company and build a team to help drive our vision forward of helping entrepreneurs build successful high-growth businesses that will shape the world.

Ok, now on to the serious stuff...

*Quality Assurance Analyst Summary: *

As an IT Quality Assurance Analyst, you will ensure that the configuration and installation of technology at each client site is in compliance with Expera IT's current standards and best practices. You will be responsible for identifying any unreported issues and "pain points," as well as any technical risks that may exist with the client's infrastructure, computing environment, and other technology.

*As a Quality Assurance Analyst, you will be accountable for: *

- Performing regular onsite visits to clients to review environments and identify common issues
- Investigating client environments to determine if their setups meet our "Gold Standard"
- Building Documentation as Required, including client-facing documents and internal-use documents such as photos, network diagrams and procedures
- Determining the gaps, hurdles and underlying issues that will cause future problems
- Ensuring documentation is updated with all relevant information
- Coordinating and communicating with Client Solutions team members
- Generating Reports for Network Assessments
- Assisting with Internal R&D of New Products and Services
- Standardizing, Refining & documenting standards and best practices
- Assisting with Internal Helpdesk Support Tickets
- Completing Monthly Reporting Data Entry
- Cross-training to provide coverage to team members

*To be successful in the Quality Assurance Analyst role, you: *

- Love helping and teaching others whether they be clients or coworkers
- Are decisive after doing necessary diligence but also know when to ask for help
- Appreciate culture of empowerment and accountability to a team
- Own your mistakes and learn from them
- Put client’s and team’s needs first
- React with an appropriate sense of urgency
- Welcome variety and react to change with flexibility and an open mind

*Quality Assurance Analyst requirements: *

- Post-Secondary Certificate or Diploma in computer science, IT engineer or other related field.
- Exceptional proficiency of Microsoft applications and the ability to troubleshoot a wide range of issues
- Excellent knowledge of endpoint and server hardware, it’s functionality and maintenance
- Experience using a ticketing system is an asset
- 3-5 years of IT Industry experience
- Knowledge of Best Practice CyberSecurity.
- Very High level of attention to detail.
- Ability to process a lot of information and complete many tasks during short timelines.
- Motivated individual with proven initiative.
- Professional appearance and manners.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Able to work efficiently as a part of a team as well as independently.
- Strong problem identification and problem resolution skills.

*Expera IT’s Core Obsessions: *

- Own It & Get ‘er Done Right!
- Prevent the Preventable
- Deliver Service That Wows, Stat!
- Pursue Growth & Learning
- Collaborate & Communicate
- Be Confident Yet Humble

*Application Instructions: *

We are looking for A-Players to join our high performing team of exceptional technology professionals.

Step 1:

Click 'Apply Now' and complete the application including all additional information questions.

Step 2:

Now record a quick video (under 3 minutes) of yourself explaining the three reasons why you are awesome and why you want this position.

Don't let this intimidate you. Just grab your phone, hit the video record button, and point it at yourself while you answer the question.

Then upload it to an online video sharing platform and send me a link to the video at dreamteam@experaIT.com with the job title in the subject line.

We look forward to hearing from you!

Job Type: Full-time

Expera IT

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IT Quality Assurance Analyst