Tier 2+ IT Technician (MSP - Microsoft 365 - Cybersecurity)
Calgary, AB |

Office-Based + Client Sites

Evolution IT is a growing Calgary-based Managed IT and Cybersecurity provider supporting businesses throughout Alberta. We help organizations improve productivity, stay secure, and get more value from their technology through responsive support, proactive cybersecurity protection, Microsoft 365, cloud solutions, and emerging AI technologies.

What makes Evolution IT different is our people. We're a collaborative, relationship-focused team that believes great service starts with genuinely caring about our clients and each other. We celebrate curiosity, encourage new ideas, and give team members the opportunity to make a real impact.

Here, you'll work with a wide variety of technologies, industries, and business challenges. You'll gain hands-on experience in cybersecurity, Microsoft 365, Microsoft Copilot, cloud platforms, and modern business technology while working directly with leadership and experienced team members who want to see you succeed.

We're looking for a Tier 2+ IT Technician who takes ownership, enjoys solving complex problems, and is excited by continuous learning. If you're looking for a role where your contributions matter and your career can grow alongside the company, Evolution IT is the place for you!

What You’ll Do

Tier 2+ support: desktops, servers, networks, cloud
Troubleshoot Windows and Mac PCs, Windows Server, printers, and network devices
Administer Microsoft 365 (Exchange Online, SharePoint, Teams)
Support backups, business continuity, and disaster recovery
Configure firewalls, VPNs, and endpoint security tools
Provide primarily support from the office, with onsite client visits as needed
Maintain clear, up-to-date documentation
Participate in after-hours/on-call rotation for monitoring emergency client requests
Contribute to projects, process improvements, and team initiatives that help clients and Evolution IT succeed

Why This Role

High variety—MSP environment (no repetitive ticket grind)
Build and apply real-world cybersecurity skills
Direct access to company leadership and experienced mentors
Opportunities to grow into senior technical, cybersecurity, or leadership roles
Build trusted relationships with clients and become a valued advisor, not just a ticket solver

What You Bring

5+ years IT support experience in an MSP environment managing multiple tenants and customers.
2+ years minimum in a Tier 2+ role.
Strong Microsoft stack (Windows Server, M365)
Networking fundamentals (TCP/IP, DNS, VPNs, firewalls)
Proven troubleshooting skills
Experience & a strong interest in cybersecurity
Exposure to AI-powered business tools is considered an asset
Mac/Linux experience is a bonus

You Are

Self-motivated with a strong work ethic, both independently and as part of a great team
Accountable and take ownership of issues through to resolution
Curious and eager to learn
Clear communicator with attention to detail
Customer-focused and reliable
A team player who enjoys sharing knowledge and helping others succeed

Requirements

Valid Class 5 license + reliable vehicle
Ability to travel occasionally within Calgary and area
Flexibility for occasional after-hours or extended work to support client needs

Compensation & Benefits

Competitive salary (based on experience)
Health & dental benefits
Paid vacation.
Training and career development (approved programs)
Opportunities for growth into senior/advanced roles
Mileage reimbursement for client visits
Bonuses / performance incentives
Company events

Pay: From $65,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
Mileage reimbursement
On-site parking
Paid time off
Vision care

Application question(s):

In a short sentance or two please describe your prior Managed Service Provider (MSP) experience.

Licence/Certification:

Class 5 Licence (required)

Location:

Calgary, AB T2B 1N8 (required)

Work Location: In person

Evolution IT

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Tier 2+ IT Technician (MSP - Microsoft 365 - Cybersecurity)