We are currently in search of an experienced IT Manager to join our dynamic organization and provide support for our ever-evolving IT needs. If you thrive in a fast-paced, constantly changing environment and are focused on building a rewarding IT career with a well-established and rapidly growing organization, this opportunity could be ideal for you.

Reporting to the IT Director, the IT Manager plays a pivotal role in our IT department, acting as a strategic liaison between the IT Director and our dedicated teams in Help Desk, IT Security, and Endpoint Management. In addition to facilitating seamless communication and information flow, the IT Manager offers consistent support to the IT Director in terms of project tracking, documentation, and report generation. This role contributes to our commitment to operational excellence by ensuring thorough completion and appropriate documentation of all follow-ups, while also enhancing transparency through comprehensive progress updates and in-depth post-mortem reports.

As the IT Manager, your responsibilities will include optimizing team performance, fostering effective collaboration across various IT teams, and driving initiatives that continuously improve our information technology infrastructure. Key responsibilities will encompass managing IT resources, defining and implementing IT policies and procedures, and ensuring the security of our information systems.

The position calls for strong leadership skills, the ability to make informed decisions under pressure, and a deep understanding of IT service management principles. Problem-solving aptitude, team coordination abilities, and a firm grasp of the latest IT security trends and technologies are essential. As the IT Manager, you will play an integral role in ensuring a reliable, secure, and technologically advanced environment for both our employees and valued guests. We are seeking an individual who is passionate about technology, values collaborative teamwork, and is dedicated to providing outstanding IT service management.

Responsibilities:

Serve as the main point of contact for out-of-office after-hour issues on a rotational basis, directing the appropriate resources to resolve the problems.
Manage the time schedules of IT team members, including creating weekly schedules and verifying time clock entries.
Follow up on tasks assigned to team members, ensuring professional and timely completion.
Ensure professional and timely email responses within the required time frame.
Ensure adherence to all procedures.
Review and take action on daily reports, ensuring detailed and complete summaries.
Oversee the IT Ticketing system, ensuring that tickets are answered and resolved within the required timeframe and include all relevant information.
Manage asset orders, verify deliveries, and oversee inventory.
Provide progress reports on various projects to the IT Director.
Consult with relevant IT parties and document post-mortem reports.
Ensure the Knowledge Base is updated to reflect any changes to systems and processes, including training videos.
Communicate key project progress indicators to appropriate internal entities and the IT Director.
Promote ongoing communication within the team and maintain a positive team dynamic.
Collaborate with the IT Director on planning tasks, resource requirements, and resource allocation to ensure projects are completed within budget guidelines and maintain best practices.
Identify recurring IT challenges and proactively identify areas for improvement with a focus on risk management.

Requirements:

Minimum of 5 years of experience in IT operations.
Proven experience in managing teams, including personnel development and performance management.
Strong leadership qualities and management skills.
Excellent project management skills and the ability to effectively prioritize.
Experience in budgeting and resource allocation, with a focus on maximizing efficiency and cost-effectiveness.
Ability to strategically prioritize needs, manage resources, and implement action plans.
Excellent planning, organization, and time management skills.
Exceptional written and verbal communication skills.
Demonstrated ability to translate complex IT concepts to individuals without a technical background, including stakeholders, team members, and users.
Comfortable working with technical staff and allocating necessary resources.
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and VoIP phone systems.
Thorough understanding of all aspects of information technology, particularly in complex infrastructure environments.
Ability to stay updated with the latest developments in the field and upgrade IT infrastructure.
Strong analytical and problem-solving skills.
Demonstrated ability to effectively manage and resolve escalated user issues.

Type d'emploi : Temps plein, Permanent

Salaire : 85 000,00$ à 100 000,00$ par an

Avantages :

Assurance Dentaire
Assurance Maladie Complémentaire
Assurance Vision

Horaires de travail :

8 Heures
Du Lundi au Vendredi
Heures supplémentaires

Types de paie supplémentaire :

Heures supplémentaires majorées

Formation:

Baccalauréat (Souhaité)

Expérience:

directeur de comptes: 1 an (Souhaité)

Lieu du poste : En présentiel

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IT Manager