This is a (SOC) Systems Operation Center Analyst I position within the Enterprise Continuity & Operations Management Team supporting a world class Department of Energy laboratory. The organization’s overall mission is to ensure continuity and operational excellence across IT services. They achieve this by developing and maintain a comprehensive, end-to-end view of operational IT services, Utilzing IT Service Management (ITSM) tools and best-practice ITIL processes, they drive continuous improvements in IT Service Management.

The SOC provides 24x7x365 monitoring of IT resources to quickly detect and respond to issues, minimizing downtime and impact on operations and projects. It monitors thousands of classified and unclassified computing elements, using a suite of Monitoring Tools to analyze conditions and detect issues such as application outages, router interface loss, slow web response times, and server resource thresholds. The SOC team initiates quick responses to events, minimizing potential damage or loss of service while keeping customers informed.

Multiple shifts

Day Shift 630 a.m. – 300 p.m.
Swing Shift 230 p.m. – 1100 p.m. (This position will be assigned to the swing shift)
Mid Shift 1030 p.m. – 700 a.m.
Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
Maintain effective and efficient adherence to the Event Management Process.
Review system and application logs and verify completion of scheduled jobs, including system backups.
Analyze network and server resource consumption and control user access.
Answer incoming problem calls from customers and internal sites and resolve associated tickets.
Write incident reports and document events.
Follow procedures, provide updates, ask questions, take action, and follow up on missing, incomplete, or unresolved issues.
Observe and control the status and performance of system components, servers, and network facilities.
Complete hourly stewardship walkthroughs of data center.
Provide after-hour support to the Corporate Computing Help Desk (CCHD).
Perform other duties as assigned.
Education/Experience – HS with 2 years of relevant experience
Must be a US Citizenship
Maintain a U.S. Department of Energy Q security clearance.

Required Skills

Proficient with MS Word, Excel, Outlook, and PowerPoint.
Experience with ServiceNow or a similar ticketing system.
Strong verbal and written communication skills.
Analytical skills

Desired Skill

Networking Experience

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

Encantado Technical Solutions

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SOC Analyst I