Encantado is seeking a candidate to join the System Operations Center supporting a major Department of Energy Laboratory in Albuquerque, NM. The primary mission of the department, Enterprise Service Management and Monitoring is to develop and maintain a big picture, end-to-end view of operational IT services.

Daily Duties

Candidate will require to be flexible to work one of the three 24 x 7 shifts; day shift, swing shift, mid-shift, holidays and weekends.

Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Maintaining effective and efficient adherence to the Event Management Process. Review system and application logs and veify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Enhance existing process and procedures, observe and control the status and performance of system components, servers, and network facilities. Answer incoming problem calls from customer and internal sites and resolves associated tickets. Write incidents reports and document events. Follow procedures, provide updates, ask questions, take action, follow up on missing, incomplete or unresolved issues.

Required

Education A high school diploma is required

Required Skills 2+ years of related experience in related tasks and field

Ability to obtain and maintain a DOE "Q" Clearance

Strong customer service skills

Desired

Active DOE "Q clearance

About Us

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

Encantado Technical Solutions

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