Building on our 70th year history, Empower Simcoe is looking for innovative, passionate, and dedicated employees. Our inclusive culture empowers all of us to Be, Belong and Thrive. If you are looking for a career where you can make a difference and feel proud of the work you do everyday, you've come to the right place. Your future starts now at Empower Simcoe.

We are recruiting for a permanent full-time I.T. Associate to provide comprehensive assistance to Agency staff across all program areas. This includes managing user accounts, implementing security measures, and ensuring compliance with our I.T. infrastructure. This role encompasses supporting I.T. help desk requests and managing the configuration of switches, routers, and firewalls. The Associate will also assist with hardware and software setup and configuration.

Compensation Package:

Hours of work are Monday to Friday - 7.5 hours/day for a total of 37.5 hours/week;
Annual pay range is $56,024 to $63,297;
Flexible working arrangements with the option to work remotely up to 40% of the time;
11 paid statutory holidays;
Employer paid confidential Employee Assistance Program (EAP) for you and your family members;

Following the successful completion of a 3-month probationary period:

Employer paid benefits (life insurance, short- and long-term disability benefits, health and dental);
Group RRSP plan with Employer matched benefit up to 5% of gross earnings biweekly;
Employer paid vacation hours, sick and personal leave time;

Minimum requirements of this position include:

Post-secondary diploma in computer science, information systems or a related field, or acceptable equivalency as deemed acceptable by the Agency;
Minimum of one (1) year recent full-time work experience, preferably in computer networks and systems maintenance;
Demonstrated expertise in Microsoft 365, including Microsoft Exchange, SharePoint, OneDrive, Teams, and other associated tools, applications and services, along with their administration;
Experienced in managing cloud-based services, including Active Directory, Azure AD, and other relevant technologies;
Ability to identify and resolve technical issues in an efficient and effective manner;
Possess strong communication and interpersonal abilities to engage with end-users and articulate technical concepts clearly;
Ability to work both independently and collaboratively within a team;
Demonstrated attention to detail, with the capacity to multitask effectively;

Special factors of this position:

Act as backup to other I.T. team members;
May be asked to work flexible hours and be available for off hour emergencies if required;
Be motivated to continually upgrade knowledge and skills and keep current on the latest technology;
Must have the ability to maintain information in a confidential, secure nature;
May be required to travel within Simcoe County with own transportation;
This position will primarily work in Orillia;

Duties and responsibilities (including, but not limited to):

Manage user accounts, permissions, and access to Microsoft 365 services such as Exchange Online, SharePoint, OneDrive, and Microsoft Teams;
Implement and monitor security measures to protect sensitive data, set up data loss prevention (DLP) policies, manage authentication, and ensure compliance with relevant regulations and industry standards;
Assist with I.T. help desk requests, ensuring accurate tracking and documentation of the problem-solving process;
Configure, deploy and manage switches and routers to maintain a reliable, secure, and efficient network environment;
Monitor network traffic patterns and performance metrics to identify and address potential bottlenecks or issues proactively;
Manage firewall appliances and security policies to enforce network access controls and protect against unauthorized access and cyber threats;
Install and configure hardware components such as computers, laptops, printers, and peripherals;
Maintain systems with the latest patches, updates, and feature releases, ensuring routine maintenance tasks and system monitoring is performed;
Provide support for VoIP and smartphones, including setup, configuration, and troubleshooting;
Assist users with technical issues; train and guide users on utilizing hardware, software, and telecommunication services effectively;

Empower Simcoe is committed to a diverse, inclusive, and equitable workplace where everyone feels respected and valued. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation or disability. Applications are encouraged from those who reflect the diversity of our community.

SUBMIT APPLICATION BY:

Internal 4:00 p.m. Friday, August 18, 2023

External 4:00 p.m. Friday, August 25, 2023

We thank all those who apply for this position. However, only those applicants selected for an interview will be contacted.

Empower Simcoe is committed to being non-discriminatory and providing equal and barrier-free selection and appointment processes and work environments. If contacted in relation to this position, please let us know if you require accommodation during the recruitment and selection process. Our inclusive culture empowers all of us to Be, Belong and Thrive.

Please note that incomplete applications will not be considered. If you have any issues with the application process, please contact the People and Culture Department at rjacobs@empowersimcoe.ca.

Posting #23-74

Empower Simcoe

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