Are you a tech-savvy leader who thrives in a fast-paced environment?

We’re looking for a bilingual (English/French) Team Leader to guide our IT Technicians and help drive innovation and operational excellence across our corporate operations. Reporting to the IT Coordinator, you’ll lead a team of IT Technicians and play a key role in supporting our corporate IT infrastructure. You’ll lead by example, solve complex technical issues, and ensure smooth day-to-day operations across multiple departments.

A PIVOTAL ROLE ON A LARGE TEAM.

As a Team Leader you will have the following responsibilities:

Lead, mentor, and support a team of IT Technicians
Prioritize and assign daily tasks and service tickets
Actively participate in technical troubleshooting and resolution
Coach team members and support their professional development
Collaborate with departments like HR, Finance, and Operations
Monitor team performance and follow established KPIs
Ensure cybersecurity best practices are followed
Maintain clear documentation and IT procedures
Contribute to IT project planning and execution at the corporate level
Uphold company Core Values and Management Philosophy in all aspects of the role.
Perform other related duties as assigned.

REPUTED SKILLS. SHARED VALUES.

To successfully meet this challenge, we are looking for a person driven by the values of respect, teamwork, commitment, and pride with the following qualifications:

Solid knowledge of IT infrastructure (networks, servers, OS, virtualization)
Hands-on experience in technical support (L1 to L3)
Familiarity with Microsoft 365 and collaboration tools
Good leadership, communication, and conflict resolution skills
Bilingualism (English & French) – essential for this role
Ability to manage stress and adapt quickly in urgent situations

Preferred Qualifications:

Certifications: ITIL, CompTIA, Microsoft, Cisco, etc.
Understanding of cybersecurity and compliance standards (e.g., ISO 27001)
Experience in project and performance management

GREAT BENEFITS.

A friendly working environment
Competitive wages
Health & Dental benefits
RRSP Matching Program
Employee and Family Assistance Program
A team culture where everyone is important
Employee Recognition Program
And more!

DAILY LIFE WITH A HUMAN DIMENSION.

A great deal of autonomy where your ideas, talent, and initiative will be highly regarded
An open-door management approach that respects your personal needs and expectations
A family spirit where everyone is important, where everyone talks to everyone, and where we help each other, no matter what our role or status is.
Be part of a dynamic and inclusive team
Work in a bilingual environment that values diversity
Opportunities for growth and certification support
Make a real impact with a company that values innovation and teamwork

ABOUT ELMWOOD.

Elmwood is the largest manufacturer of high-end custom cabinets in Canada. Our team of 250 professionals and craftsmen based in St. Catharines (Ontario) combine modern technologies and traditional methods, expertise, and business intelligence, to support a large network of the most prestigious kitchen retailers in North America. Our customized approach encompasses both the realization of complex projects and the spirit of partnership that is the foundation of our business vision.

Ready for the challenge? Join us! Email your resume to hr@cabico.com

We are an equal opportunity employer. All applicants will be considered for employment opportunities without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We offer various training, guidance, development, and job shadowing or mentoring on a non-discriminatory basis to ensure equal opportunity in the workplace.

Job Types: Full-time, Permanent

Benefits:

Dental care
Paid time off
Vision care

Schedule:

Day shift
Monday to Friday
On call
Weekends as needed

Work Location: In person

Elmwood

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IT Team Leader