An IT Support Specialist plays a vital role in ensuring that all technology systems within a company operate smoothly, supporting both employees and infrastructure.

Job Description

An IT Support Specialist provides technical assistance to internal users by diagnosing and resolving hardware, software, and network issues to maintain system performance and productivity.

Key Responsibilities:

Diagnose and resolve computer hardware, software, and networking issues.
Install, configure, and maintain systems, networks, and peripheral devices.
Manage user accounts, email systems, and ensure data backups and recovery.
Respond to IT support requests and document solutions and processes.
Provide user training and create help guides or FAQs.
Track IT inventory and manage asset procurement for the organization.
Essential Skills and Qualifications:
Strong troubleshooting, problem-solving, and communication skills.
Proficiency with operating systems such as Windows, macOS, and Linux.
Understanding of networking fundamentals (DNS, IP, DHCP, routers).
Experience with IT helpdesk tools and ticketing systems.
Bachelor's degree or certification in Computer Science, Information Technology, or an equivalent qualification (Certificate IV or Diploma in IT in Australia).

Benefits of the Role

Working as an IT Support Specialist often comes with a mix of professional growth, financial rewards, and work-life advantages:

Job Stability: IT support roles are consistently in demand across industries as technology is essential to business operations.

Skill Development: Opportunities to upskill in networking, cloud management, and cybersecurity.

Career Advancement: Can lead to senior technician, network administrator, or IT management roles.

Remote/Hybrid Work Options: Many organizations offer flexible arrangements due to the digital nature of the work.

Health, Insurance, and Tech Perks: Benefits include healthcare coverage, paid leave, professional development allowances, and access to company technology.

Join our growing team!

Job Types: Full-time, Part-time, Permanent

Pay: $23.02-$34.77 per hour

Expected hours: No less than 20 per week

Benefits:

Casual dress
Commuter benefits
Company car
Company events
Company pension
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Employee stock purchase plan
Extended health care
Flexible schedule
Housing allowance
Language training provided
Life insurance
Mileage reimbursement
On-site childcare
On-site gym
On-site parking
Paid time off
Profit sharing
Relocation assistance
RRSP match
Stock options
Store discount
Tuition reimbursement
Vision care
VRSP
Wellness program
Work from home

Work Location: In person

Ellainer Food Corp.

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IT Support Specialist