Job description

Digital Link is seeking a full time IT Specialist – Tier 2 with experience in desktop support and server management. This position provides support to our diverse client base. This position requires excellent communication skills and a broad technical background to support an array of technologies.

Responsibilities:

Provides email and phone support to clients
Project design, and fulfillment
Complete and escalate tickets when required
Documentation
Complete tickets escalated by Tier 1 staff.
Use of a ticketing platform for tracking documentation and tickets
Client site visits to resolve tickets
Develop solutions for
Configure, troubleshoot, maintain, repair, and deploy Mac and Windows systems, mobile devices, printers, and peripherals
Documenting and applying best practices
Provide assistance with current and upcoming projects
Assist in administration of end user accounts using Active Directory and Microsoft 365
Troubleshoot network connectivity issues with Wi-Fi, LAN, and business specific networks

The successful applicant will possess the following skills:

Previous experience in Microsoft Active Directory
Knowledge in Google Apps and Microsoft 365 Apps
Experience with SharePoint environments
Strong Desktop troubleshooting skills
Familiar with SaaS applications and support
Ability to prioritize and multitask
Deadline and detail-oriented

Skills and Qualifications:

Exceptional communication skills both written and verbal
5 Years experience in an MSP environment
Post-secondary training in Network Administration or Computer Systems Administration
Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
2 years relevant IT experience fully supporting and building SMB environments.

3 years’ experience managing & working with the following technologies:
Active Directory
Cyber-Security
DHCP
DNS
Exchange
Firewalls
GPOs
Hyper-V
Routing and Switching
TCP/IP
VPNs
VMWare
Windows Server

Apple product knowledge
Knowledge of Microsoft products, PC and Laptop hardware, network, and telecommunication equipment
CompTIA A+ certification preferred
Strong troubleshooting and critical thinking skills
Experience with Fortinet products is an asset
Experience with Ubiquiti products is an asset

The position starts at $56,160 per year salary

This is a full time role, on site.

Digital Link also offers a full benefits package.

Our Company Culture: At Digital Link we pride ourselves on being more than just a workplace, we are a community; we strive to create an environment where innovation, creativity, and growth are nurtured. We know that a thriving company culture is crucial for success. Our team is united by a sense of belonging and unity, where each member's unique talents and strengths are valued and celebrated. We maintain an environment of open and honest communication, ensuring that every voice is heard and respected. Diversity is our strength, allowing us to benefit from a wealth of ideas and perspectives.

How to Apply: Interested candidates who meet the above criteria and are local to Edmonton are encouraged to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for Digital Link.

Digital Link is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: From $56,160.00 per year

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking

Flexible Language Requirement:

French not required

Schedule:

Monday to Friday

Ability to commute/relocate:

Edmonton, AB T5S 1R5: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 3 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Digital Link

New Jobs

IT Technician Tier 2