Join us as the first line of critical support that keeps our clients up and running, giving them peace of mind, and a level of service that ensures they can focus on their core business.

Expect every day to be different and fast moving, as you face both routine and complex service requests for a wide range of software and hardware issues. Working through our responsive management platform will make managing calls and documenting communications a snap.

The day may start on a Help Desk request setting up a new 365 account, but by 10 AM you are upgrading a laptop's RAM and installing a faster SSD. By the afternoon you are waging war with that nasty virus your user downloaded with that "Cool Freeware" his buddy hipped him to last night. You wrap the day migrating a domain controller from Server 2008 to 2019.

It all comes along with the territory as we continue to provide the Gold Standard in I.T technical support and unbeatable customer satisfaction to a growing customer base.

What’s in it for you?

You will be paid well, treated as a valuable part of our operation, rewarded for your contributions, appreciated for your abilities, and encouraged toward realizing your hidden potential.

And not only will you be paid for every hour you put in, but you will be given a defined path to advancement

with compensation increases in line with your performance.

We will work to provide you the knowledge transfer and support to learn new business processes. You will

also build relationships with our customers that will ensure a smooth transition to our team and long-term
success.

You see, around here we do not just talk about "Work/Life Balance" we live it.

Here’s A Few Things You Will Like

Great compensation
3 Weeks Vacation
Work directly with the business owners
Small culture
A defined career path and the full support you need to realize it
Flex/Scheduling
Financial support for professional certifications
Health, Dental Benefits
Mileage reimbursement
Annual Performance Bonuses

Here's A Few Things You Will not Miss

Politics
Being micro-managed
Unrealistic expectations
Being overworked, used up and burned out

Essential Qualifications

Minimum of FIVE years working in an I.T Support role to include both Help Desk & Desktop responsibilities for a wide range of hardware and software issues.

Excellent customer service skills, including spoken and written communications. Strong logic, analytical, troubleshooting, and resolution skills in these areas

Windows Workstations
Windows Servers
Office 365
Office 2013 and above
Firewall and router traffic
Cyber-Security
Data Backup/Recovery
Printers

Desired Qualifications

2+ Years working in Managed Services
CompTIA or Microsoft certifications
VoIP
Managed Cloud
VLAN
Microsoft Azure
Next generation AV Protection

Like What You See?
Reply to the ad with a cover letter and resume.

Not Your Cup-Of-Tea?
Refer a friend and make $500.00. Simply provide your referral information as well as your information and if a successful hire is made the money is on its way!!

Job Type: Full-time

Salary: $65,000.00-$75,000.00 per year

Benefits:

Company events
Dental care
Extended health care
Paid time off
Vision care
Work from home

Schedule:

8 hour shift

DataStream Networks

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