Job description

As a consultant on the Cyber Incident Remediation and Restoration (CIRRT) team, your primary role is to deliver services to clients in an effective, proficient, and agile manner. The successful candidate will need strong System Administration and Network Architect hand on skills to recover infrastructure and systems from a serious Cybersecurity incident.

You will collaborate with other team members and ensure our team’s expertise and attention to quality is second to none. You will strive to find innovative ways, processes and tools to deliver on objective, faster and at a higher quality while focusing on maximizing revenue generator for the company.

The team you will be a contributing part of will have the primary responsibility for responding to and recovering from security incidents. As a consultant you will have direct hands-on responsibility in leading engagements and acting as role-model to other team members. You will possess an in-depth understanding of technical infrastructure and recovery techniques and have strong experience working in the field.

You will possess a strong ability to communication to all levels of stakeholders and provide detailed deliverables which will include reporting and recommendations.

On the technical front, you will possess a strong skill-set in system, application and network technologies both in configuration, installation and optimization. You will have a strong hands-on capabilities with various security tool-sets including to assess, hunt and remediate threats.

Developing strong and rapid working client relationships is a key aspect of the role. Exceptional attention to detail and uncompromising pursuit of quality are the foundation of this role.

The successful candidate will be responsible for the following:

TECHNICAL

7+ years of senior technical support, system administration or related customer facing role.
Perform cybersecurity incident response and restoration engagements including live response, triage, containment and remediation
System, network, application rebuild and restoration activities
Active Directory – Knowledge of design and troubleshooting
VMWare ESX/HyperV – Knowledge of design, use and troubleshooting.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
Confident with a wide range of hardware platforms including NAS, SAN, server and networking devices.
Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
Ability to learn new technologies quickly.
Ability to work independently with little direct supervision and as a part of a team.
Outstanding analytical and organizational abilities.
Strong networking background including some of the following skills:

· Network routing protocols - OSPF, BGP, EIGRP, RIP along with other network protocols DHCP, DNS, VPN, IPV4 and IPV6

· Network switching – Understand L2 and L3 switch design to include VLANS and port security

· Enterprise wireless solutions – Cisco, Aruba, FortiNet

· Firewalls - Cisco ASA, Cisco FTD, CheckPoint, FortiNet PaloAlto, Cisco Meralki

· Network traffic capture and analysis

Leadership:

Directly contribute to revenue targets in delivering engagements
Responsibility over certain tool selection, evaluation, management and evolution
Collaborate with management and teams to ensure agility and eliminate unnecessary delays
Support new services and offerings to the marketplace
Act as a technical leader and mentor to junior consultants

Business

Presence at the local office if needed – Primarily a remote role with attendance at client engagement is required as required
Work Independently, remotely and with minimal supervision while delivering high quality outputs
Display an aptitude and desire for continuous learning at the leading edge of security
Remain current on information security, technical infrastructure and recovery techniques, emerging threat trends, and tools including methodologies to combat the same
A high degree of comfort in customer facing / consulting situations
Travel as needed to customer locations to perform reactive and proactive engagements including frequent travel with little notice. Ability to travel internationally is required, primarily around North America.
Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
Lead and support client scoping and kick-off calls if required
Ability to remain calm, composed and articulate when dealing with tough customer situations.
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person).

Preferred Skills:

Proactive
Risk assessment and troubleshooting skills
Deliver table-top engagements
Adequately communicate findings to the clients
Help maintain strong client relationships
Stay up to date by taking company-paid and self-training

Strongly Desired:

Experience supporting hybrid environments
Experience supporting security applications such as AV, VPN, Firewall, proxy.
Linux troubleshooting experience a plus
Experience with troubleshooting Windows and Mac
MCP or higher
Unix/Linux - Have experience designing and implementing different flavors, including troubleshooting.
Macintosh – Knowledge of and use of Macintosh/Apple OS X to include troubleshooting.

Job Type: Full-time

Salary: $70,000.00 - $125,000.00 per year

Benefits:

Dental insurance
Life insurance
Paid time off

Schedule:

Monday to Friday
Weekend availability

Work Location: Remote

Job Type: Full-time

Salary: $70,000.00-$125,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
Vision care

Schedule:

Monday to Friday
Weekend availability

Application deadline: 2022-11-04

CYPFER - GLOBAL EMERGENCY RESPONSE

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