Employment Status

Regular

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

This role will be responsible for building and maintaining the code and configurations, as well as making enhancements and ensuring the overall health of our Salesforce application. Results are delivered through project work, continuous improvement work and production support. Objective is to ensure Salesforce and related apps and functionality support all business capabilities & requirements needed by CSA Group.

Responsibilities

Delivering Results

Demonstrates a deep knowledge of all Saleforce.com product offerings and solutions.
Works closely with business to understand business & user requirements, and provide feedback from the perspective of technical best practices.
Translates functional requirements into platform designs and technical documentation
Documents current and future state processes and develop technical specifications for projects and enhancements.
Identifies improved ways for application systems to meet CSA’s evolving business needs.
Provides analysis, design and development of new features in Salesforce, including but not limited to new Apex, LWC, Triggers, Classes, Validation Rules, and Layouts.
Provides design, development and maintenance of complex integrations between Salesforce and external systems.
Provides setup, configuration, and Maintenance of the Salesforce applications ecosystem: Salesforce platform, Sales Cloud, Service Cloud, and Marketing Cloud custom components and various AppExchange packages.
Leads and guides vendors when scoping and delivering Salesforce solutions to meet business needs.
A member of the team responsible for the application systems, including production support, projects, and enhancements.
Acts as a safeguard and ensure that the designs and implemented solutions meet our standards and follow our guidelines.
Supports application users by resolving system-related problems in a timely manner, with the ability to recognize systematic issues which require further configuration or development. Working Well with Others

Working Well With Others

Builds trusted relationships throughout IT organization to enable delivery of client requirements.
Coordinates team efforts to resolve complex issues and conflicts.
Collaborates with various development and architecture teams in leveraging the platform to its full potential, while educating about its realities and limitations.
Promotes quality, innovation, teamwork, and timely communication of issues/opportunities.
Supports external and internal self-assessments, as required

Education & Experience

Bachelor’s degree in Computer Science or equivalent, or degree with 15 years of information systems experience.
Appropriate Salesforce Certifications, such as Salesforce Application Architect, Salesforce Integration Architect, Salesforce Data Architecture and Management Designer, Salesforce Sharing and Visibility Designer, Salesforce Sales Cloud Consultant, Salesforce Platform Developer II
3+ years of experience with solution design, system development tools and techniques, application planning and strong problem solving and troubleshooting skills
5+ years professional experience administering/developing Salesforce.com
Salesforce.com (SFDC) Lightning experience with configurations, APEX development, Visual Force, Triggers, LWC, with strong knowledge of Salesforce.com architecture frameworks, best practices, and business processes
Hands-on Code Optimization, Integration Experience
Hands-on Deployment experience
Experience using versioning control/continuous integration tools such as Copado and GIT
Experience with production support of application systems.
Experience working in cross-functional teams.
Fundamental understanding of Cybersecurity and Data Privacy
Knowledge of Software Development Life Cycle methodologies (eg. Waterfall, Agile).
Experience with CloudCraze/B2B Commerce preferred
Experience with managing people & vendors preferred

Skills

Effective interpersonal and communication skills
A fast learner who is confident, responsible, and likes new challenges
Highly organized, flexible in a changing environment, deadline-driven driven and able to handle multiple tasks effectively
Technical analysis, solution design and estimation
Ability to work independently to meet project requirements
Effective communicator, both oral and written, with the ability to frame technology issues in business terms
Creates clear and coherent written materials
Deep understanding of Salesforce’s features and their underlying trade-offs
Able to turn a business problem into a technological solution.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at human.resources@csagroup.org if you require accommodation in the interview process.

CSA Group

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