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Job Title

Analyst, Security Governance & Compliance

Job Description

Job Description Summary

Your Journey at Concentrix + Webhelp Starts Here:

At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

We cannot achieve this vision without you!

If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

Are you ready to reimagine the world?

Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?

Are you bold in your decisions, and do you have contrarian views on how to run a business?

Are you fanatical in your pursuit to continue improving your capabilities?

Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of design, build and run the future of CX.

We're a remote-first company looking for the absolute best talent in the world.

Responsibilities require on site presence at our facility located at

134 Eileen Stubbs Ave, Suite 201, Dartmouth, NS, CA, B3B 0A9

No relocation assistance available.

This role also has independent oversight at the assigned site along with IT Security enforcement capabilities.

Activities include conducting server and network device security health checks, infrastructure vulnerability assessment(s), identity validation, etc. and summary reports detailing findings and recommendations for improvement.
Conduct and/or oversee all time bound IT Security Calendar Activities like TCP/IP scanning, ID validation, health checks, log(s) review, anti-virus management, server patch management and ensure closure of all related tasks
Participate in establishing a program to deter, detect and mitigate risks including the capability to monitor and audit information, evaluate personnel security information, establish employee awareness, drive assurance testing and support internal and external audits.
Ensure compliance to all IT Security Operations' processes such as ensuring processes are executed, processes are measured and confirmation of corrective actions as necessary.
Implement information security measures as per client contracts/specifications
Assess Client requirements and interpret contractual obligations to ensure compliance to those requirements are met at respective location
Manage the required information security testing is performed by the operations teams, CNX/Client/Internal/Standards (PCI, ISO 27001, SSAE186 etc.)
Assess customer requirements and interpret contractual obligations to ensure compliance to those requirements are met at respective location
Facilitate and analyze pre-and post-audit deliverables and their alignment with to IT/GS security standards
Manage and analyze customer Client audits, assessments and inspections, to include determination of pre-audit and post audit deliverables, pre-audit preparations and execution of remediation plans to ensure alignment to IT/GS security standards.
Make recommendations for correction for any information security audit findings.
Serve as subject matter expert of Global Security requirements including regulatory, cross local/country laws and contract interpretation
Ensure compliance to Contact Center Security Responsibility (CCSR) without undue impact to Operations
Create, manage and maintain documentation for all information security procedures to continually improve levels of service, efficiency and meet quality standards

Candidate Profile

Bachelor's Degree in related fields
3-5 years' of experience in IT, IT security, audit, risk and/or compliance (or internal candidates with specific program knowledge)
Strong influencing skills
Exceptional communications skills (written, verbal)
Knowledge or prior experience with IT security tools such as those for vulnerability scanning, end point monitoring, etc.
Experience with MS Office tools, Mac tools, collaboration tools such as SharePoint
High availability (24/7)
Self-starter with high integrity

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

CAN Dartmouth - Eileen Stubbs Ave

Language Requirements

Time Type:

Full time

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Analyst, Security Governance & Compliance