We’re a Managed Service Provider (MSP) supporting a range of client environments. We’re looking for a seasoned Computer/Network Technician with 5+ years of hands-on experience supporting client networks and end users. Someone who can provide a mix of help desk, remote support, onsite service, project work (installs/upgrades/migrations), troubleshoot quickly and resolve issues, communicate clearly and help clients stay secure, stable, and productive.

Responsibilities

Provide Help Desk Support and deliver excellent client service.
Provide remote and onsite support for desktops, laptops, servers, networks, Wi-Fi, printers, peripherals, standard business applications and the people that use these systems.
Provide installations, upgrades, and migrations.
Troubleshoot and resolve issues across system environments, networking, and common business applications.
Identify root causes, implement permanent fixes, and document resolutions clearly.
Assess client environments, identify system requirements, and make clear recommendations to resolve issues and improve performance and reliability.
Deploy and use RMM/monitoring tools to proactively maintain and remediate systems (patching, alerts, automation, reporting).
Deploy and use CyberSecurity tools and best practices for endpoint/user protection, MFA, backups, patching, hardening, and incident triage.
Provide maintenance, administration, and management of client systems and networks.
Create/maintain systems and technical documentation (asset details, setup/configurations, network diagrams, procedures, knowledge base)..

Qualifications

5+ years supporting client network systems in an MSP or multi-client environment.
Proficiency with networking fundaments: TCP/IP, DNS, DHCP, VLANs, NAT, routing/switching, VPN, RDP, Wi-Fi troubleshooting.
Proficiency with server fundamentals: AD, GPO, file/print, certificates, virtualization
Proficiency with computers, laptops, tablets, printers/scanners/copiers.
Proficiency with mobile phones and email setup.
Proficiency with backups/restores and business continuity protection.
Proficiency with Microsoft 365 administration and support (Exchange, Teams, SharePoint/OneDrive basics, identity/MFA, Modern Management).
Proficiency in setting up and managing user accounts and emails.
Experience with Ticketing/PSA systems.
Experience with RMM tools and monitoring systems.
Experience with CyberSecurity tools and endpoint, user and data protection.
Good written documentation habits: tickets, systems/technical documentation, asset details, network notes, KB articles, Standard Operating Procedures (SOP)
Ability to communicate clearly with non-technical users and stakeholders.
Valid driver’s license and personal vehicle to travel to client sites across Greater Vancouver and Lower Mainland.

Nice-to-Have Experience

Hands-on experience with Kaseya products and ecosystem, including:

Autotask (Ticketing/PSA)
IT Glue (documentation)
Datto RMM (Monitoring/Maintenance)
Kaseya CyberSecurity products (endpoint/user protection, email security, MDR/EDR, etc.)

Some Industry Certifications

CompTIA Network+ / Security+
Microsoft role-based certs
Vendor certs (firewall/Wi-Fi)
ITIL Foundation

Schedule / Availability Expectations

We offer Flex-Time Work to help support client environments that sometimes require action outside standard business hours. You should be comfortable with occasional after-hours and weekend work, and on-call emergencies as required.

Additional Benefits

Commissions + Bonuses
Monthly Car Allowance
Flexible Work Schedule + Work from Home option
Group Plan (Health/Dental)
Modern Toolset and Support Team Culture

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Mileage reimbursement
Tuition reimbursement
Wellness program
Work from home

Application question(s):

You are able to provide services during regular work hours, as well as after-hours and weekends as needed?
Have a valid drivers license and personal car for travel onsite to client sites?
Living within Greater Vancouver area. Preference given to living close to our work office in Port Coquitlam.

Experience:

computer/network: 7 years (required)

Work Location: Hybrid remote in Port Coquitlam, BC V3C 3G3

ComputerWorks

New Jobs

Computer/Network Technician